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Heritage Honda Parkville
Baltimore, MD
3,262 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,262 reviews
June 14, 2020
Customer Service Oriented Was very impressed with the personal touch Heritage Honda staff gave from the first contact regarding the inquiry to the personal video prepared by Er Was very impressed with the personal touch Heritage Honda staff gave from the first contact regarding the inquiry to the personal video prepared by Erin, to meeting Erin, Jason, and Doug. They all understood the process of buying a car especially when my previous car was totaled, but their friendly manner made it a pleasant ordeal. Thank you all! More
by Scott & Jennifer
June 13, 2020
Happy customers. This is our 2nd vehicle purchase from Heritage. They have a huge selection of quality cars and we've been very satisfied with their prices and custome This is our 2nd vehicle purchase from Heritage. They have a huge selection of quality cars and we've been very satisfied with their prices and customer service. More
by S&K
June 12, 2020
The service was excellent. However, I asked the service tech if masks were required,he said yes, and then I pointed out the customer in back of him, no mask. Observed this same customer walking all around tech if masks were required,he said yes, and then I pointed out the customer in back of him, no mask. Observed this same customer walking all around the showroom, no mask. While waiting for my car, I observed 3 employees,not social distancing, and not one wearing a mask. In fact they were in a very small room, with a window and very close to each other. I also took note, that not once did I see anyone wiping surfaces down. This is all clearly unacceptable at a business. I am disappointed with the management at this location for not taking all precautions to keep their customers safe. More
by Molly817
Employees Worked With
Don't remember his name
June 12, 2020
Exceptional customer service by my assigned Service Advisor (Mark Sowder). I also greatly appreciate the quick service turnaround time. I will definitely use this location again in the future. Thanks s Advisor (Mark Sowder). I also greatly appreciate the quick service turnaround time. I will definitely use this location again in the future. Thanks so much. More
by tmv116
Employees Worked With
Mark Sowder
June 10, 2020
Tim, service manager at Heritage Honda in Parkville, MD handled my issue professionally and withTrue Concern. I will continue to travel to Parkville for the Great customer service. handled my issue professionally and withTrue Concern. I will continue to travel to Parkville for the Great customer service. More
by rod.donlon
Employees Worked With
Bill Maurath, Tim Hardiek
June 09, 2020
Excellent service my AC is working again! Bill Maurath was great! He offered a free ride home for me while waiting for my car AC to be fixed & sent someone to pick me up when it was fixed after several ho was great! He offered a free ride home for me while waiting for my car AC to be fixed & sent someone to pick me up when it was fixed after several hours. Thanks to the drivers too! More
by James
Employees Worked With
Bill Maurath
June 09, 2020
I purchased myHonda Accord at Heritage, and have it serviced here exclusively. Probably not the best choice financially, but it is convenient and thorough and has a waiting area. serviced here exclusively. Probably not the best choice financially, but it is convenient and thorough and has a waiting area. More
by lauralmd
Employees Worked With
Bob Koski
June 08, 2020
Great service as always.... This is the only dealership I trust to have my vehicle serviced. I will continue to have my vehicle serviced here for many years. trust to have my vehicle serviced. I will continue to have my vehicle serviced here for many years. More
by AD88
Employees Worked With
Bill Maurath
June 08, 2020
Absolutely stunning ! He diagnosed the problem at first sight about TPMS lights on dashboard. Resolved it and returned the car rightaway after adjusting tire pressure and TPMS calibration. WITHOUT ANY CHAR sight about TPMS lights on dashboard. Resolved it and returned the car rightaway after adjusting tire pressure and TPMS calibration. WITHOUT ANY CHARGE : diagnosis and resolution at superfast pace. More
by nir
Employees Worked With
Mark Sowder
June 04, 2020
As always Parkville heritage Honda take great care of me. Sometimes I don’t have a n appointment and never there long. Great customer service, very dependable on taking care of any vehicle I bring there. Sometimes I don’t have a n appointment and never there long. Great customer service, very dependable on taking care of any vehicle I bring there. More
by mallyg8161
Employees Worked With
Mark Sowder, Courtney Spells
