Heritage Honda Parkville

This dealership made my first car buying experience very pleasant. I was a little nervous going in but they made sure all questions were answered and explained everything! pleasant. I was a little nervous going in but they made sure all questions were answered and explained everything! More

Service Appt for Honda Fit Was able to make a service appointment for a day and time that was convenient. I was treated kindly and because there was no issue found with the car, Was able to make a service appointment for a day and time that was convenient. I was treated kindly and because there was no issue found with the car, I was not charged for the diagnostic test. Very reasonable service and Mr. Ed Jones was friendly, professional, and fair. Was a great experience dealing with the service department and gave me peace of mind that there's no issues with the car. Will likely be back for future service needs. More

I purchased my CRV there 4 years ago and have been happy with the service over multiple visits. I was treated well and appreciated the care that was taken to provide the service I requested. with the service over multiple visits. I was treated well and appreciated the care that was taken to provide the service I requested. More

Service representative was very knowledgeable and professional. He answered all my questions and took care of everything. I will request every time I come in. professional. He answered all my questions and took care of everything. I will request every time I come in. More

Very personable and knowledgeable. Work was quick and he kept me updated every step of the way! I will definitely be back. Thanks so much! kept me updated every step of the way! I will definitely be back. Thanks so much! More

Wait time is unnecessarily longer, I sat there for 3 hours just to replaced only rear brakes. That’s insane. I also sat watching people who came after me leaving. That’s selective service. People are co hours just to replaced only rear brakes. That’s insane. I also sat watching people who came after me leaving. That’s selective service. People are constantly complaining especially people of color. It seems to me something is really wrong and that needs to be changed because we are all customers and we all pay. If this continues some of us will consider somewhere else to purchase vehicles and services. More

This branch of Heritage Honda is always clean, organized, and very welcoming. The service attendants are with you within a few minutes of pulling in to the bay. Keep up! and very welcoming. The service attendants are with you within a few minutes of pulling in to the bay. Keep up! More

My first experience with service and sales. Excellent communication and attention to my concerns. I purchased a vehicle with cosmetic issues that was agreed to be fixed In the purchase agreement. Justin, communication and attention to my concerns. I purchased a vehicle with cosmetic issues that was agreed to be fixed In the purchase agreement. Justin, the sales manager was fantastic and made sure we left happy customers. Great guy and a pleasure to work with. Thanks Justin More

Rob is excellent and very professional. He’s patient (with my minimal knowledge about cars) and explains everything clearly. Great customer service and Staff. Thanks! (with my minimal knowledge about cars) and explains everything clearly. Great customer service and Staff. Thanks! More

I took 2 of my CR-V's to Heritage Honda Parkvill I n the past 2 weeks for service. Both times I was very pleased with the service and attention that I received. Ed Jones was the service rep for my 2017 vehi past 2 weeks for service. Both times I was very pleased with the service and attention that I received. Ed Jones was the service rep for my 2017 vehicle. He kept me informed as to what was done and called as soon as my car was ready for pickup. Mark Sower was the service rep for my 2014 vehicle. He also called to advise me what needed to be done and what the cost would be. He too called me as soon as my car was ready for pickup. The service on both vehicles was done promptly and efficiently. We are very pleased with the service. More