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Heritage Honda Parkville

Baltimore, MD

4.9
3,138 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,138 reviews

May 11, 2020

Great experience at Heritage Honda! My husband and I were in and out very quickly when buying our 2020 Honda Pilot. Don Nixdorff was great to work with and made the experience quick and More

by audrey.snyder22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nixdorff, Jason Adam
May 13, 2020 -

Heritage Honda Parkville responded

Hi, thank you so much for your positive comments about Heritage Honda Parkville! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 09, 2020

Joe was extremely friendly and professional over the phone and through emails. We even started the negotiation process over the phone due to me working nights and limited childcare. So you could imagine More

by Ash
Recommend Dealer
No
Employees Worked With
Joe Nagel
Jun 01, 2020 -

Heritage Honda Parkville responded

Hi Ash. Thank you for taking the time to review Heritage Honda Parkville. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We are very disappointed to hear about your less than positive experience, and understand your frustration with our dealership, as this is not our way of doing business at any of our MileOne stores. When you walk into our dealership, you should feel welcomed and important; we are sorry you were not treated that way. Our General Sales Manager, Doug Lamkin, would like to speak with you to personally apologize for the situation and address any remaining concerns, but has been unsuccessful in locating your contact information in our database. We work hard to maintain a high level of customer satisfaction and would greatly appreciate the opportunity to rectify our missteps and restore your faith in our dealership. At your earliest convenience, please contact Doug directly at dlamkin@mileone.com or 410.876.1540 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued feedback. We look forward to speaking with you soon.

May 08, 2020

Good service, my 2015 Honda Pilot EXL 4WD is running as fantastic as the day I bought it from Heritage Honda when it had 3 miles on it. I didn’t see my service tech’s picture so I chose the first ten peopl More

by Rbreeden
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Maloney, Kimberly Brown, Bill Maurath, Bryan Anderson, Jeff Beling, Tim Hardiek, Jason Adam, Edward Jones
May 10, 2020 -

Heritage Honda Parkville responded

Rbreeden, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

May 08, 2020

Have been going here for service since buying a Honda Insight in 2010. Top notch service, great people. Have been working with Mark Sowder for years, always professional and always offers great service More

by Scomegna
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
May 10, 2020 -

Heritage Honda Parkville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. Safe travels!

May 08, 2020

The service center was clean, social distancing and the disinfecting technique was present and going. Excellent service from my Honda service department representative Mark. Very professional!!! Quick, exc More

by Latonya
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
May 10, 2020 -

Heritage Honda Parkville responded

Latonya, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 08, 2020

I have been taking my Honda Pilot to Heritage Honda Parkville service department for services for over a decade and I have always received exemplary service from both Steve Berman and Mark Sowder. More

by Gboyee
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Sowder
May 10, 2020 -

Heritage Honda Parkville responded

Gboyee, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions, we will be more than happy to assist you! Safe travels!

May 07, 2020

Great service , very nice and friendly . Made me feel very comfortable and had great conversations . Also made sure my whole family was comfortable throughout the entire process . More

by wardellstewart
Recommend Dealer
Yes
Employees Worked With
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Watts, Diane Maloney, Bill Maurath, Garrett Powell, Mark Sowder, Edward Jones, Lee Charles, Anthony Sottasante, Courtney Spells
May 09, 2020 -

Heritage Honda Parkville responded

Wardell, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

May 06, 2020

Charlotte and her team are awesome very professional and I’ve always gotten what I wanted . This is my second purchase from Honda heritage in Parkville I appreciate their service More

by Cookechristina73
Recommend Dealer
Yes
Employees Worked With
Sam in financing, Charlotte Marsheck
May 07, 2020 -

Heritage Honda Parkville responded

Congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 06, 2020

I took my 2018 Honda in for an oil change and service was fast and staff was very professional . Rob was very helpful and gave advise on up coming maintenance needed for my vehicle. More

by Cookechristina73
Recommend Dealer
Yes
Employees Worked With
Robert Kosli
May 07, 2020 -

Heritage Honda Parkville responded

Thank you for your feedback. We're thrilled you found the whole experience pleasant and easy. Safe travels!

May 05, 2020

We recieved exceptional service here when buying our new car. The salesperson Gary was fantastic. He did not pressure us at all. He allowed us to take our time and test drive the car. He also explained all More

by aprilblahut
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Heritage Honda Parkville responded

Thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Parkville so helpful. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Parkville!

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