Heritage Honda Parkville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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However I was really confused by feeling as if the However I was really confused by feeling as if the management and the salesman did not give my application much consideration I believe I sat at the However I was really confused by feeling as if the management and the salesman did not give my application much consideration I believe I sat at the desk after giving him my information for the application and my car appraisal maybe 30 mins and then he said they called it in but he didn’t come back with any information but if you can get more money down come back... Nothing else I left confused and very disappointed with Heritage Honda ! To whomever may concern made me feel like I totally wasted my time! More
Erin was kind, attentive, fun, honest and easy going. The dealership has a well stocked inventory. The staff was kind and friendly and greeted you as you walked in. Overall it was a positive buying experienc dealership has a well stocked inventory. The staff was kind and friendly and greeted you as you walked in. Overall it was a positive buying experience - it was long day completing the transaction but that it likely due to the way things get done during the COVID pandemic. Thanks Erin for having lunch with us. More
Heritage Honda Parkville gave honest and courteous service. Their buying process is easier than any other dealer from whom I've bought and leased an automobile. service. Their buying process is easier than any other dealer from whom I've bought and leased an automobile. More
Ed in the service department was timely and communicated effectively when the work had been completed on our Honda Pilot. Thank you for working duting the quarantine. effectively when the work had been completed on our Honda Pilot. Thank you for working duting the quarantine. More
Wonderful experience! Brandon was not pushy, was personable, and showed a genuine interest in giving me the best possible deal for my trade and purchase. Although new to th Brandon was not pushy, was personable, and showed a genuine interest in giving me the best possible deal for my trade and purchase. Although new to the business, he was very knowledgable and did his best to answer all my questions, even if he had to ask for help. Wonderful job and made car buying simple! More
Erin was fantastic. She was just the right mix of letting you have time and space and still answering your questions and meeting your needs. you have time and space and still answering your questions and meeting your needs. More
Great experience. The rep was patient and helped me through the process. I had to replace my key fob as mine was lost. The price he gave was $34 more than what I was quoted over the phone so he gave me through the process. I had to replace my key fob as mine was lost. The price he gave was $34 more than what I was quoted over the phone so he gave me that price plus he gave me an additional 15% off as I had a coupon. I was very happy about that! He also answered some questions I had regarding oil changes and how to adjust mileage. More
Clean, well-run, communicative. A part ordered for my car came in apparently damaged. Rather than installing a less than perfect part, Mark let me know and ordered another. Took a little longer, but th car came in apparently damaged. Rather than installing a less than perfect part, Mark let me know and ordered another. Took a little longer, but that's fine by me. I appreciate the integrity. More
Erin Natzke, Awesome Sales Consultant Today, my family met an awesome sales consultant that was patient and understanding with the purchased we wanted to make. She told us about the vehic Today, my family met an awesome sales consultant that was patient and understanding with the purchased we wanted to make. She told us about the vehicle we were interested in; and, allowed us to take it for a test drive. Prior to the test drive, she noticed the tire check light was on, so she went inside to get a mechanic to check the tire; before, we took it on the road. I applauded her; because, safety is first. We purchased the vehicle, as a graduating present for my son. The entire team was wonderful at Heritage; however, if you ever need a car. Ask for Erin! More