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Heritage Honda Parkville

Baltimore, MD

4.9
3,138 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,138 reviews

May 23, 2020

However I was really confused by feeling as if the However I was really confused by feeling as if the management and the salesman did not give my application much consideration I believe I sat at the More

by ThomasHR
Recommend Dealer
No
Employees Worked With
Justin Skinner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Nagel
Jun 05, 2020 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for your less than positive experience at our dealership, as this was never our intention. We have shared your comments and concerns with our management team and sales staff and are confident they will use the feedback to improve their processes moving forward. If you would like to discuss your experience in more detail or have any further questions, please contact our Director of Operations, David Branch, at dbranch@mileone.com or 410.663.7130 and he will be happy to help. Again, thank you for your time and valued insight.

May 23, 2020

Erin was kind, attentive, fun, honest and easy going. The dealership has a well stocked inventory. The staff was kind and friendly and greeted you as you walked in. Overall it was a positive buying experienc More

by d.sigai
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Charles
May 22, 2020

Heritage Honda Parkville gave honest and courteous service. Their buying process is easier than any other dealer from whom I've bought and leased an automobile. More

by wadegiles1
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terri Thompson
May 25, 2020 -

Heritage Honda Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 22, 2020

Ed in the service department was timely and communicated effectively when the work had been completed on our Honda Pilot. Thank you for working duting the quarantine. More

by arsnedegar
Recommend Dealer
Yes
Employees Worked With
Edward Jones
May 25, 2020 -

Heritage Honda Parkville responded

Arsnedegar, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2020

Wonderful experience! Brandon was not pushy, was personable, and showed a genuine interest in giving me the best possible deal for my trade and purchase. Although new to th More

by cnicola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Lindsay
May 25, 2020 -

Heritage Honda Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 16, 2020

Erin was fantastic. She was just the right mix of letting you have time and space and still answering your questions and meeting your needs. More

by Stacey B
Recommend Dealer
Yes
Employees Worked With
May 17, 2020 -

Heritage Honda Parkville responded

Stacey, thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

May 15, 2020

They fit my car in for service within an hour and very professional. They did a great job of explaining everything. Thank you for everything! More

by Benlarson22
Recommend Dealer
Yes
Employees Worked With
Rob
May 17, 2020 -

Heritage Honda Parkville responded

Thank you for your support! We're happy we could help. If you have any additional questions, we will be more than happy to assist you! Safe travels!

May 13, 2020

Great experience. The rep was patient and helped me through the process. I had to replace my key fob as mine was lost. The price he gave was $34 more than what I was quoted over the phone so he gave me More

by sed8891
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
May 14, 2020 -

Heritage Honda Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you for choosing Heritage Honda Parkville! We hope to be of service to you again! Take care!

May 13, 2020

Clean, well-run, communicative. A part ordered for my car came in apparently damaged. Rather than installing a less than perfect part, Mark let me know and ordered another. Took a little longer, but th More

by Marty
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
May 14, 2020 -

Heritage Honda Parkville responded

Marty, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 13, 2020

Erin Natzke, Awesome Sales Consultant Today, my family met an awesome sales consultant that was patient and understanding with the purchased we wanted to make. She told us about the vehic More

by hendersonr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2020 -

Heritage Honda Parkville responded

Congratulations on your new vehicle! We're thrilled you found Erin so patient and the whole experience pleasant and easy. We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. We hope to be of service to you again in the future! Take care!

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