Heritage Honda Parkville

Highly recommend Heritage Honda in Parkville and the staff Brandon Lindsay took a lot of time with my questions, and he was very patient with my thorough investigation into the new used vehicle I wanted to pur Brandon Lindsay took a lot of time with my questions, and he was very patient with my thorough investigation into the new used vehicle I wanted to purchase. Brandon knew good quality, and he was very effective at helping me make a wise decision during this process. The manager there was honest and easy to work with as well when settling on financing the car. In addition, Doug Mrockowski made the task of signing documents and answering other questions comfortable and reassuring. Overall, I am impressed with Honda Heritage dealership in their people oriented approach to doing business. More

Good experience with Lou. He made the process as quick and smooth as possible despite what seems to be too many hurdles to go through just to purchase a vehicle. and smooth as possible despite what seems to be too many hurdles to go through just to purchase a vehicle. More

The required service was excellent. COVID-19 precautions need improvement. Everyone had masks on, but there was little social distancing. Should also have had plexiglass between the service advisor and cust need improvement. Everyone had masks on, but there was little social distancing. Should also have had plexiglass between the service advisor and customer among other things. More

He was able to save me a lot of money on one service that allowed me to receive several services for the same amount. He also found me a coupon that also saved me more money. Normally I dislike coming to Hon allowed me to receive several services for the same amount. He also found me a coupon that also saved me more money. Normally I dislike coming to Honda because it seems like they want you to spend thousands of dollars. Yesterday Mr Bill saved me over a thousand dollars. More days like this would make me come to Honda for service. ❤️ More

Quick service very pleasant people to work with. Thank you to my service advisor Mark. The staff call were very nice I’m the best part I was done with the service quickly you to my service advisor Mark. The staff call were very nice I’m the best part I was done with the service quickly More

Rob was an excellent help. He was very detailed in his explanation regarding my vehicle and even gave me additional information that was very helpful. explanation regarding my vehicle and even gave me additional information that was very helpful. More

They will take your money and run I visited this dealership right as the Covid-19 pandemic started to blow up, March 19th. for specific sounds emanating from my car and odd movements I visited this dealership right as the Covid-19 pandemic started to blow up, March 19th. for specific sounds emanating from my car and odd movements in the steering when I go over bumps. They did an estimate and drew me out a repair plan that was close to a grand. I asked, very clearly "Are you sure this is what the problem is because I don't want and cannot afford the guessing game." I was assured that because the man that did the estimate was a state inspector that yes that was the problem. So I had the repair done and paid. I leave the dealership and absolutely nothing was changed. They even uncharged me for things that were obviously not the problem but I was told were. Like changing the differential fluid. For a front end problem.. But they told me that yeah.. that could cause that... I called and they told me to come back Saturday the 21st. Again... I take my CRV in,, again they assure me that they can fix it after another estimate... Yes this time I am told they are sure sure.. They even said they would waive the labor fee.. but still charged me for parts. Keep in mind I already paid for parts and labor for work that was wrong. But I still paid for the parts. I picked my car up.. the sound was gone but the steering problem is still there. I called. Left a message. No call back. I wait a few days... thinking the Covid stuff could be messing with lives of course. No call back. I called four more times. Nothing. Monday was my last call to them. So they got the estimate wrong. Twice. Charged me over a grand for them and then decided to ghost me. Now I have a car that is likely dangerous to drive but its my only car. The problem is getting worse. And since they guessed their way through my bank account I cant afford to take it to another place to get it fixed. My next stop is reporting this to the BBB. I would have thought a dealership would be better behaved. If I wanted a shakedown from a scummy mechanic I wouldn't have gone to the dealership. More

Despite having to purchase a new vehicle during a health crisis, Gary and the rest of Heritage Honda’s staff involved behind the scenes made the car buying experience far less stressful than I had anticipat crisis, Gary and the rest of Heritage Honda’s staff involved behind the scenes made the car buying experience far less stressful than I had anticipated given my personal circumstances coming in that afternoon. Your kindness is greatly appreciated! More

The service center was clean, practicing social distancing. Excellent service from my Honda service department representative Mark. Very professional!!! Quick, excellent, addressed all my car servi distancing. Excellent service from my Honda service department representative Mark. Very professional!!! Quick, excellent, addressed all my car service needs. Just Awesome! More

They were kind, fast, and really customer centric. They got me a payment that mirrored my original payment for my totaled vehicle. Strongly recommend. The best!!! got me a payment that mirrored my original payment for my totaled vehicle. Strongly recommend. The best!!! More