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Heritage Honda Parkville

Baltimore, MD

4.9
3,263 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,263 reviews

October 08, 2020

I purchased a used vehicle on Saturday before last. The vehicle is having issues already. Justin Skinner has responded promptly and tried to be helpful. But the dealership has promptly began to provide po More

by N Nnamdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Skinner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Heritage Honda Parkville responded

At Heritage Honda Parkville, we take pride in providing all customers with transparent, honest, and reliable service, and we sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our MileOne stores. Thank you for taking the time to speak with David Branch, our Director of Operations, as he works to address and resolve your concerns as quickly as possible. As discussed, should you have any additional questions, you may contact David directly at 410.663.7130 or dbranch@mileone.com. Thank you again for your time. We look forward to restoring your faith in Heritage Honda Parkville.

October 08, 2020

His name is Ed Jones. He had great customer service skills. Very honest and informative. Gave me a clear run down of my car and even a discount. More

by Sasha Heron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Oct 13, 2020 -

Heritage Honda Parkville responded

Sasha, thank you for your support! We're happy we could help. If you have any further questions, please don't hesitate to reach out! Safe travels!

October 07, 2020

My first interaction with Heritage. Nice atmosphere and everyone I dealt with was pleasant and helpful. I didn’t visit with the intention of making an immediate purchase, but after some looking around, cha More

by bdee57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Persico
Oct 07, 2020 -

Heritage Honda Parkville responded

Hello, we're glad you had such a wonderful experience with us! We hope to be of service to you again! Take care!

October 06, 2020

Thanks, Erin...you were very professional and made the transition to my new Honda Civic very painless. I appreciated your working with the leasing office to get the best monthly lease price possible. I'll More

by marswil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Heritage Honda Parkville responded

Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

October 04, 2020

Thanks Erin for all your help and answering hours of questioning. You know your cars! It was truly a great experience..and I love my new car! More

by Heidi.fugate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Heritage Honda Parkville responded

Hello, thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Parkville so helpful in the purchase of your new car! Thank you again for the great review! Take care!

October 04, 2020

Our Service Advisor Ed was excellent, very informative and helped us apply all the discounts that were available. Very Satisfied with our visit to Heritage Honda More

by Mike C
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Oct 07, 2020 -

Heritage Honda Parkville responded

Mike, thank you so much for your positive comments about Heritage Honda Parkville! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Safe travels!

October 04, 2020

Heritage is a Great place to buy a car. I highly recommend. The people are great & we adored our salesman Gary! It was a great experience! The place was really clean and comfortable! More

by Jay and Rach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Heritage Honda Parkville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Heritage Honda Parkville as your first choice for service! Take care!

October 04, 2020

Gary is awesome. Buying a car from heritage has always been super pleasant and easy. All of the staff is friendly, and makes sure you’re comfortable with your purchase. More

by Hfizer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Heritage Honda Parkville responded

Hello, thank you so much for your great review. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Parkville! Take care!

October 03, 2020

Mohammad was my car dealer and Doug was the financial manager. Mohammad was very polite, easy to work with, straightforward, and proactively helpful. Doug was very kind, easy going and inviting, and stra More

by Shehzad Waseem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad, Doug Mrockowski
Oct 07, 2020 -

Heritage Honda Parkville responded

Shehzad, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Parkville. We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2020

I was able to purchase my very first NEW CAR thanks to Courtney Spells. She was so professional from the time I walked in the door, until the time I left . She was patient , knowledgeable , engaging, and More

by sewellebony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
India , Courtney Spells
Oct 07, 2020 -

Heritage Honda Parkville responded

Hello, thank you so much for your feedback and congratulations on your new car! We hope to be of service to you again in the future. Have a wonderful day!

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