Heritage Honda Parkville

I had a wonderful experience dealing with Heritage Honda. Ken Davis, the salesperson who helped me, steered me toward the vehicle that was best for my needs. I went in expecting to test drive one model and l Ken Davis, the salesperson who helped me, steered me toward the vehicle that was best for my needs. I went in expecting to test drive one model and leave, but I ended up driving a different, LESS EXPENSIVE vehicle home. I couldn't be happier with my experience. I strongly recommend Heritage Honda, & I would send all my friends to Ken Davis. More

Purchased a car from them and nothing but problems This place never calls back. Left several messages and sent several emails and they NEVER call us back. They sold me a car that they masked the smell This place never calls back. Left several messages and sent several emails and they NEVER call us back. They sold me a car that they masked the smell of smoke in and since I am allergic, it is nearly impossible for me to even drive it, my son also has asthma and is can't even be in the car, there is something wrong with the transmission and it is running like crap and they will not return any calls or emails. Terri has been rude and ignored us from the first time we called. Which was two days after I purchased the car. Erin and Sam have been super nice and trying to get us help and have someone call us back, but no one ever does. STAY FAR AWAY FROM THIS PLACE. More

Don was extremely helpful and extremely knowledgeable regarding all of the components of the Honda car!!! He’s the man!!! He really hooked me up! regarding all of the components of the Honda car!!! He’s the man!!! He really hooked me up! More

Pleasant experience The care and service have not changed since I last purchased a car there 13 years ago. I was so delighted to find that Gary Burlage was still there. The care and service have not changed since I last purchased a car there 13 years ago. I was so delighted to find that Gary Burlage was still there. He treated me with respect and made the process of getting through all of the paperwork easy. As was the financial end of the process. Very highly recommended. More

Great Experience Erin Natzke helped us greatly in purchasing our New Accord, She has a great personality, very friendly, very highly knowledgable, extraordinary skill Erin Natzke helped us greatly in purchasing our New Accord, She has a great personality, very friendly, very highly knowledgable, extraordinary skills, and complete product information. She was amazingly effortless and got us out in no time. More

David Branch and Erin Natzke were both very helpful in making the car buying process smooth and helped me explore all possible options before finding the best car for me. making the car buying process smooth and helped me explore all possible options before finding the best car for me. More

Excellent Customer Service with Erin Natzke Erin was great! She's very knowledgeable and helpful with the buying process. She was over the top friendly and her patience with me was incredible! Erin was great! She's very knowledgeable and helpful with the buying process. She was over the top friendly and her patience with me was incredible! More

Good service from the Honda service employee mr Robert is very friendly and gave me good advise about my car. I like his good customer service. is very friendly and gave me good advise about my car. I like his good customer service. More

I have always been completely satisfied and pleased every time I have come in for service wth the quality of service given and Professionalism as well every time I have come in for service wth the quality of service given and Professionalism as well More

Unethical Dealer We went to Heritage Honda Parkville to get the 2020 Honda Civic EX that we had discussed with Erin Roche over email. She provided the details over ema We went to Heritage Honda Parkville to get the 2020 Honda Civic EX that we had discussed with Erin Roche over email. She provided the details over email about the car and stated that "We are accepting ALL reasonable offers". I made an offer and she emailed back saying "That sounds reasonable! What time can you be here today?" She made the appointment for 7:00 PM as this place was about an hour away and I had work in the morning. The appointment she made was with Rob Jacobson. We get there around 7:10 PM and we are told Rob is busy. We wait about 30 minutes and finally Don helps us. He was the only good thing about this whole visit. He took us on test drive and went over all the car's features. After the test drive we come back to the dealership to sign the paperwork and he got the numbers from his manager, Doug, and this number was $4,000 over what Erin had agreed to. Don went back to talk to the Doug regarding what Erin had told us. At this point Doug comes out to speak to us. He acknowledges that they do have the Erin's email with what she agreed to, but they cannot honor it. In his words "Erin does not have the word NO in her dictionary. Her job is to say it's a reasonable offer and get the customer to come to the dealership." Doug then asks what if shows us a different car for the price you agreed to with Erin. I remind him that the price we discussed with Erin was for a 2020 Honda Civic EX. He just come back with "That's not going to happen. I am not going to honor the price you and Erin agreed to because it is not reasonable" I remind him that Erin said differently in her email and if it was not reasonable then why did she say otherwise? He again says "Erin does not have the word NO in her dictionary." I do not mind them not accepting my offer. However, they could have just told us that over email when I initially made the offer. Instead, they seemed to agree to the offer and made us waste 5 hour of my day when they had no intention of selling the car for the price they agreed to. Had they been honest and done business in an ethical manor, I would not be upset. But they actively chose the unethical route and employed bait and switch tactics. These type of deceptive business practices should be unlawful. I would advise everyone to stay away from Erin, Doug and this dealership as a whole. More