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Heritage Honda Parkville

Baltimore, MD

4.9
3,139 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,139 reviews

October 12, 2020

Erin is very easy to work with, and she did not make me feel pressured in any way. She listened to my concerns and answered any questions I had. James is very knowledgeable and made the financing process v More

by Ashleynorfolk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lowry
Oct 15, 2020 -

Heritage Honda Parkville responded

Hello, thank you for your support! We're happy we could help. We hope to be of service to you again in the future. Have a great day!

October 11, 2020

My sales person Erin Natzke was courteous, knowledgeable, professional and friendly. She took the time to understand my needs before proceeding to explain the features of the vehicle. She also talked up th More

by nmdivecha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Heritage Honda Parkville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!

October 10, 2020

I really wasn't planning on buying a car, I went in to see if anything caught my eye. needless to say with the exceptional knowledge and patience if Larry, I had to purchase my dream vehicle. "honda Pilot More

by ashleyt21213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Horton, Doug Mrockowski
Oct 14, 2020 -

Heritage Honda Parkville responded

Hello, thank you again for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!

October 10, 2020

Courtney was my sales consultant. She accommodated my request to do most of the transaction outside, rather than inside the dealership office, so I could feel more comfortable about reducing my risk of e More

by vjpenna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Spells
Oct 14, 2020 -

Heritage Honda Parkville responded

Hello, thanks for your praise and kind comments about our team. Thank you so much for choosing Heritage Honda Parkville as your first choice for service! Have a wonderful day!

October 09, 2020

Erin and this dealership are top notch. Erin was very informative, knowledgeable and thorough in her explanation of the Honda CR-V. The dealership manager David was very personable and kind. I would reco More

by metmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Branch
Oct 14, 2020 -

Heritage Honda Parkville responded

Hello, thank you for your positive review. We're glad to hear that you found Erin and our team here at Heritage Honda Parkville so helpful in the purchase of your new vehicle. Please don't hesitate to reach out to us if there's anything more we can do!

October 09, 2020

Gary Burlage is an amazing car salesmen. He takes time and listens to what you want and provides it to you! This was the fourth car that I have bought from him since February 2010. As long as he’s selling More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lowry
Oct 13, 2020 -

Heritage Honda Parkville responded

Heather, thank you for your support! We're happy we could help. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day!

October 08, 2020

I purchased a used vehicle on Saturday before last. The vehicle is having issues already. Justin Skinner has responded promptly and tried to be helpful. But the dealership has promptly began to provide po More

by N Nnamdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Skinner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Heritage Honda Parkville responded

At Heritage Honda Parkville, we take pride in providing all customers with transparent, honest, and reliable service, and we sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our MileOne stores. Thank you for taking the time to speak with David Branch, our Director of Operations, as he works to address and resolve your concerns as quickly as possible. As discussed, should you have any additional questions, you may contact David directly at 410.663.7130 or dbranch@mileone.com. Thank you again for your time. We look forward to restoring your faith in Heritage Honda Parkville.

October 08, 2020

His name is Ed Jones. He had great customer service skills. Very honest and informative. Gave me a clear run down of my car and even a discount. More

by Sasha Heron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Oct 13, 2020 -

Heritage Honda Parkville responded

Sasha, thank you for your support! We're happy we could help. If you have any further questions, please don't hesitate to reach out! Safe travels!

October 07, 2020

My first interaction with Heritage. Nice atmosphere and everyone I dealt with was pleasant and helpful. I didn’t visit with the intention of making an immediate purchase, but after some looking around, cha More

by bdee57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Persico
Oct 07, 2020 -

Heritage Honda Parkville responded

Hello, we're glad you had such a wonderful experience with us! We hope to be of service to you again! Take care!

October 06, 2020

Thanks, Erin...you were very professional and made the transition to my new Honda Civic very painless. I appreciated your working with the leasing office to get the best monthly lease price possible. I'll More

by marswil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Heritage Honda Parkville responded

Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

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