Heritage Honda Parkville

Very happy with my new car experience at Heritage Honda, especially working with Gary Burlage. Gary Burlage was very professional, knowledgeable and extremely helpful to me through all phases of the purch especially working with Gary Burlage. Gary Burlage was very professional, knowledgeable and extremely helpful to me through all phases of the purchase process, especially use and set up vehicle features and systems. Gary Burlage has continued to offer his help with any questions I may have since the purchase. I would definitely refer Gary Burlage to others looking to purchase a Honda vehicle. More

Ed my service advisor is great. Always fits me in. He usually gives me a discount since I get my oil changed every month because I drive my car so much usually gives me a discount since I get my oil changed every month because I drive my car so much More

I didn’t wind up buying my car from here (long story) but I took it here for a recall and 1st service. Mark Sowder was extremely professional and informative. I sold cars for 10 years and I would’ve loved a I took it here for a recall and 1st service. Mark Sowder was extremely professional and informative. I sold cars for 10 years and I would’ve loved a service writer like him. More

Price was right. People were friendly. Sales were accommodating and came outside to explain things and to sign papers. The only dealership that there was a charge for soda. accommodating and came outside to explain things and to sign papers. The only dealership that there was a charge for soda. More

First service for our Honda CR-V. Everything went fine. Robert took good care of the service appointment. Vehicle was completed on time as he estimated. Robert took good care of the service appointment. Vehicle was completed on time as he estimated. More

I chose Erin Natzke because of her persona. To my surprise she exceeded my expectations; her non aggressive sales tactics are fantastic. My husband and I walked out of 8 Honda dealership's in NJ, MD surprise she exceeded my expectations; her non aggressive sales tactics are fantastic. My husband and I walked out of 8 Honda dealership's in NJ, MD, VA, AND DC because of vulture tactics. We decided to give Heritage Honda Parkville a chance. Erin Natzke is an astute employee and listened to our needs, for that we bought a new Honda Fit and paid for it in full because of Erin. Heritage is very lucky to have this young beautiful person working for them... If I could give her a trillion stars I would. Unfortunately, you have those tire kicker's who give bad reviews because a miracle couldn't be performed. I would highly recommend Erin Natzke and her manager Jason if you're looking for an honest and best deal. They make a great team and it's worth the drive. We drove 3 hours from Ocean City MD. The Sharp's" More

Poor customer service this time.No notification after service was completed requiring me to contact the advisor for an update, but no response received until the next day. Advisor then lied about leaving service was completed requiring me to contact the advisor for an update, but no response received until the next day. Advisor then lied about leaving a message. Picked up car next day. Wasted entire afternoon, ruining plans I had the evening. More

Great customer service!! Only came in for an oil change but they told me everything else I needed and fixed it the same day. Robert was great!!! Labor is so expensive though!! but they told me everything else I needed and fixed it the same day. Robert was great!!! Labor is so expensive though!! More

Ed Jones really take good care of us!He’s been very helpful and did a excellent service! would love for his service again nexttime. helpful and did a excellent service! would love for his service again nexttime. More

Good dealership, easy experience, and most notable, Gary Burlage was top notch!!! Professional, personable, straight up guy! I like him and I'd buy again!! Gary Burlage was top notch!!! Professional, personable, straight up guy! I like him and I'd buy again!! More