Heritage Honda Parkville

I have purchased many cars over the years from many dealerships but I feel the need to write this review because of the outstanding customer service and overall experience my wife and I had here at Her dealerships but I feel the need to write this review because of the outstanding customer service and overall experience my wife and I had here at Heritage Honda of Parkville. Dallas was our salesman and he was great. My wife arrived first and he welcomed her and got the process started by getting her car appraised. He listened to what she wanted and didn't try to push anything extra. When I arrived he got me up to speed on where we were in the process so far and then proceeded to listen to what we were looking for exactly. I must emphasize again that Dallas listened to what we wanted. He took everything in that I told him and he got us a car that matched my exact needs from color to price and everything in between. Dallas also did a wonderful job of talking and listening to both me and my wife. He never ignored either of us and payed attention to us both. It was quite refreshing to have a sales person that listens to the customer needs instead of pushing what they think the customer should get. Dallas is by far the best sales consultant I have ever had when purchasing a car and I want to thank him for all his help, he should consider being a trainer. I also need to compliment Michael in the Finance department. What a refreshing character. After a long day of work and then a long evening looking at cars to end the day with Michael was great. In my experience the Finance people are usually pretty dry and matter of fact when it comes to presenting the numbers and signing all the documents. Michael really livened up the end of a long day and made all the paperwork stuff kind of fun and entertaining. Thank you to Michael for staying late and helping the keep us entertained while also being very professional and getting all the paperwork completed. For anyone looking for a new or used car I would highly recommend Dallas as your sales guy and then ask if Michael can do your paperwork. You won't be disappointed. More

Great, friendly service! Kept me updated on what was needed. Warranty was honored, very satisfied. Would recommend because I felt like I was getting honest service. needed. Warranty was honored, very satisfied. Would recommend because I felt like I was getting honest service. More

Thank you for the superb sales experience. You were great More

Charlotte did an excellent job listening to my long stories history with my current vehicle and desires for a potential new one! stories history with my current vehicle and desires for a potential new one! More

My wife and I went to Heritage Honda in Parkville, MD to check out mini vans. Ms. Charlotte Marsheck was the person who helped and guided us throughout the whole process. We were lucky enough to find a mi check out mini vans. Ms. Charlotte Marsheck was the person who helped and guided us throughout the whole process. We were lucky enough to find a mini van of our choice and brought the vehicle home the same day. This was our first time buying directly from a dealership so we had many questions. She answered all of our questions and made us feel very comfortable and helped us make a decision. I will be returning to this dealership in the future. More

From the minute I was welcomed at the door until I finalize the purchase of my Honda CRV 2021, I felt comfortable and respected. Jonathan Solovey was knowledgeable and enthusiastic about the vehicle, finalize the purchase of my Honda CRV 2021, I felt comfortable and respected. Jonathan Solovey was knowledgeable and enthusiastic about the vehicle, and he and his team bent over backwards to beat a previous trade in value and new purchase price of my vehicle. I never felt pressured, but instead knew that I was a valuable new customer to the dealership. Although this location is miles from my home, I know I will be a lifelong client. I appreciate the knowledge and kindness that everyone showed, and look forward to a continued association with this company. More

Excellent service with extremely knowledgeable customer service staff. I am especially impressed with the service person Mark Sowder. He consistently goes the extra mile to provide outstanding customer s service staff. I am especially impressed with the service person Mark Sowder. He consistently goes the extra mile to provide outstanding customer service. More

This is the only dealership I trust to service my vehicle. vehicle. More

It was such a pleasurable experience having my vehicle serviced at Honda Heritage in Parkville. My vehicle is working just fine and I am definitely looking forward to bringing my vehicle to this location serviced at Honda Heritage in Parkville. My vehicle is working just fine and I am definitely looking forward to bringing my vehicle to this location again. Robert, thank you so much for your excellent communication and exemplary customer service. More

My service advisor Mark is the man. He helped me out with an issue of mistaken diagnosis on my vehicle. He was able to get the issue corrected at no additional charge to me. Highly recommend Heritage Honda P an issue of mistaken diagnosis on my vehicle. He was able to get the issue corrected at no additional charge to me. Highly recommend Heritage Honda Parkville and Mark for your Honda service needs. More