Heritage Honda Parkville

I came in looking for a cr-v an my man cesar Castillo nailed it an made the whole process easy an fast. If you are looking for someone to help you out, getting you in a car come see Cesar. thanks man nailed it an made the whole process easy an fast. If you are looking for someone to help you out, getting you in a car come see Cesar. thanks man More

I called on a Wednesday and had my car serviced on the following day. Marc Sowder who was my service coordinator was Very friendly and helpful in explaining everything. Only had to wait about an hour for following day. Marc Sowder who was my service coordinator was Very friendly and helpful in explaining everything. Only had to wait about an hour for service to be completed. Enjoyed the wait while watching TV in their waiting area! Needed to go back the next day for a minor adjustment and was taken immediately to correct. They put my mind at ease to know my car is ready for the road again. Thank You More

Heritage Parkville definitely exceeded my expectations for service. Thanks to Robert W. for service. Thanks to Robert W. More

We brought our 2021 pilot in to replace the front grill because of black paint peeling. They were also putting in all weather mats given to us as a courtesy for some troubles we had. The car was dropped because of black paint peeling. They were also putting in all weather mats given to us as a courtesy for some troubles we had. The car was dropped off at 830 am my wife gave her phone number as she would be picking up the car and was told she would get a call a call as soon as it was finished. No call until a few mins after 5:00 and call came to me so I had to call her to let her know the car was ready. Any Honda dealership I went to with previous cars always did an exterior wash when the car was in for service not the case with this location. You might say I’m knit picking but considering when we took delivery of the car I had to take the rest of the plastics off and throw away the shipping trash from in the car I really thought it might be washed. Secondly when installing the all weather mats they didn’t vacuum the floors before hand the car only has 3k on it and we have vacuumed it several times before so it’s not like we were expecting a detail nor were the floors in bad condition. It just seemed in poor service to put all weather mats down over top of dirt in the carpet. We are very appreciative of the courtesy mats but concerned as to what type of service we will receive in the future for oil changes etc. lastly when my wife went to pick up the car the advisor who checked her in is who was there and she explained it seemed as though he had no idea who she was or why she was there but made sure to mention filling out the survey. I would say set customer’s expectations at drop off assuming a wash is our mistake however it might be nice to say something about not vacuuming before installing mats. More

Waiting to talk to service advisor didn’t take long due to appointment. I waited because I lived too far to leave the car but the service was done within the estimated time. I was very satisfied. to appointment. I waited because I lived too far to leave the car but the service was done within the estimated time. I was very satisfied. More

Received very good service at your place.The service adviser was very nice and helpful. After the service, The adviser explained the thirty point inspection in detail. adviser was very nice and helpful. After the service, The adviser explained the thirty point inspection in detail. More

Overall, I had a good experience working with Erin Natzke. She helped me find the car I wanted and took care of me through the process. I would definitely recommend Heritage and working with Erin. Natzke. She helped me find the car I wanted and took care of me through the process. I would definitely recommend Heritage and working with Erin. More

Rob was quick and efficient. Explained everything to my satisfaction. satisfaction. More

I was really pleased with the service I received from Heritage dealership and the service advisor was very pleasant and knowledgeable.Thank you so much!! Heritage dealership and the service advisor was very pleasant and knowledgeable.Thank you so much!! More

This is my second time back to this dealership, I purchased a car from them in 2016 and had a great experience. This time was no different, Cesar Castillo assisted me in purchasing my new Honda HRV! purchased a car from them in 2016 and had a great experience. This time was no different, Cesar Castillo assisted me in purchasing my new Honda HRV! He went above and beyond to find the car I wanted, and even when they didnt have the exact trim I wanted.. He made a way to get me all the features I wanted in my car! He communicated well and always made sure to follow up! Thank you again! More