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Heritage Honda Parkville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.9
3,116 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,116 reviews

October 15, 2021

Unsatisfactory, over priced and false pretenses as a customer ( female) who relieves on honesty and good A service More

by monahoward696
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dora Norman
Report | Print
Oct 19, 2021 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. Our goal is to meet then exceed your expectations and we are disappointed this did not occur, as we take great pride in providing all customers with honest, reliable and transparent service. Our Service Director, Steve Berman, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Steve directly at sberman@mileone.com or 410.663.7155 to allow us the opportunity to further discuss the situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

October 15, 2021

I have been trying to order two new headlights since July 2021. I have spoke with several different people including the manager Mark in regards to having them ordered. Each time I was told they will be orde More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark. Erin.
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Oct 15, 2021 -

Heritage Honda Parkville responded

Hi Crystal. Thank you for taking the time to review Heritage Honda Parkville. We sincerely apologize for the issues you experienced with our Parts Department and any resulting inconvenience. This is certainly not our way of doing business at any of our Heritage stores. Our Parts Manager, Darius Bryan, has attempted to contact you via phone and email to update you on the status of the parts for your vehicle, but has been unsuccessful in reaching you. At your earliest convenience, please contact Darius directly at dbryan@mileone.com or 410.882.3000 to allow us the opportunity to further discuss the situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

October 15, 2021

Going back for third time to fix dash light problems each time they say it’s fixed but it’s not. More

by Dmquinn243
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Yoon
Report | Print
Oct 19, 2021 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. We sincerely apologize for the issues you’ve experienced with your vehicle and understand your frustration. Our Service Director, Steve Berman, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Steve directly at sberman@mileone.com or 410.663.7155 to allow us the opportunity to further discuss the situation and work toward a resolution that makes you happy. Again, thank you for your time and we hope to hear from you soon.

October 15, 2021

I have purchased the last 3 or 4 hondas from Heritage. Always very pleased with the service. This time I went there to sell my 2009 Honda Fit and was fortunate to meet Erin Natzke who got things done quic More

by ottograham
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

Heritage Honda Parkville responded

Hello, thank you so much for your feedback! Erin will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 14, 2021

Staff is always professional, courteous and knowledgeable. The dealership is clean and maintained. I enjoy having my car serviced there. More

by zinafranklin30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Willinggon
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Oct 18, 2021 -

Heritage Honda Parkville responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 13, 2021

Bill Maurath handled my service request on 10/12/21. He was able to get me in for service same day after work - took 30 min to complete. Very professional & efficient. More

by 2goldens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maurath
Report | Print
Oct 18, 2021 -

Heritage Honda Parkville responded

Hi, thank you for sharing your positive experience! We hope you have a great day!

October 13, 2021

The advisor was very friendly and extremely detail oriented. It did not take a long time for the work to be completed. I recommend taking your vehicle there for quality service!!! More

by Tbell122286
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edward Jones, 5 stars
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Oct 18, 2021 -

Heritage Honda Parkville responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

October 12, 2021

Unprofessional. I've always had a great experience at this location, but I would stay away from him. More

by bijey94087
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mohammad Elmanyari
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2021 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. We value your business and sincerely apologize for any issues you experienced with our team. This is certainly not our way of doing business at any of our Heritage stores. Our General Manager, Mitch Giller, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Mitch directly at mgiller@mileone.com or 410.663.7273 to allow us the opportunity to further discuss the situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

October 12, 2021

This dealership is very efficient, polite, and attentive to my needs and concerns each time I visit. More

by jlester1964
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Ty Wilkins
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Oct 18, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

October 11, 2021

Everyone that I come in contact with when I go there, they are all professional More

by wart175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maher
Report | Print
Oct 11, 2021 -

wart175 responded

Service writer has always been accommodating and friendly.

Oct 12, 2021 -

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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