Heritage Honda Bel Air - Service Center

Great experience 5 star cast at this dealership Great Experience all the way around Christina Frankos is best service manager this dealership has ever had... The technician Jay Clark that work on m Great Experience all the way around Christina Frankos is best service manager this dealership has ever had... The technician Jay Clark that work on my car was fabulous, very helpful and took care to address my concerns. Sheila Nesbit greeted me upon my arrival and made me feel very welcomed.. Would highly recommend this combo to maintain your vehicle. Above and beyond is what i consider this experience More

Maintenance Excited and experience is how I would explain my time at heritage Honda today. Everything was great. Even the break area was tidy and neat Excited and experience is how I would explain my time at heritage Honda today. Everything was great. Even the break area was tidy and neat More

Jim is the greatest We love Jim! He always does a great job! We will always bring our car to Jim for service. We love our Honda and how Jom takes care of us! We love Jim! He always does a great job! We will always bring our car to Jim for service. We love our Honda and how Jom takes care of us! More

Sheila was great She respond quickly and answered every question she was great she allowed me to use any coupons that were available at the end of my service She respond quickly and answered every question she was great she allowed me to use any coupons that were available at the end of my service More

Thank you.. Jim is an excellent communicator with great attention to specific details. He goes above and beyond to answer questions and solve the customer's probl Jim is an excellent communicator with great attention to specific details. He goes above and beyond to answer questions and solve the customer's problem. More

Great experience!! We have been using Bel Air Honda for our service needs for a couple of years, and we have not always had a positive experience. I was thinking about We have been using Bel Air Honda for our service needs for a couple of years, and we have not always had a positive experience. I was thinking about switching service places but figured I would give them one last try since they are so conveniently located for me. This time Sheila provided outstanding service!! She price matched another dealership and got my car finished under the time I needed it back. Thank you Sheila for showing me that Bel Air Honda can provide excellent customer service. Wendy More

Came back after period of absence I bought my 2011 Pilot from Mike Dowdy October 2010. I absolutely love my pilot and for a few years I brought it to ther service department. Then the I bought my 2011 Pilot from Mike Dowdy October 2010. I absolutely love my pilot and for a few years I brought it to ther service department. Then the customer service went down, there were not many smiles, work done once that didn't need to be nor did I ask for and overall poor customer service, so I left and found a small automotive place. About two years ago I returned to Honda Bel Air to try again. I met Phil Wilson and have been coming back ever since. I was practically in tears that day with problems but he was kind and compassionate as well as professional. The way he treated me and my car's problems were top notch. It's because of him I continue to come back. I can count on him to keep me updated on my car, he reviews the work done and answers all my questions, even though I can be direct and ask a lot. I only deal with Phil whenever I come there so I don't know the other service members. I also still get to see Mike Dowdy with his outgoing attitude and welcoming smile. I More

Very nice!! Sheila & staff were great, the Service was above my expectations. Job well done. See you all @ 70k miles. 2006 Honda Odyssey love love my Honda! Sheila & staff were great, the Service was above my expectations. Job well done. See you all @ 70k miles. 2006 Honda Odyssey love love my Honda! More

Major repairs to my 2011 CR-V I brought my recently purchased 2011 CR-V to Heritage due to a rattling sound in the engine. Phil Wilson listened to me, and assured me that they coul I brought my recently purchased 2011 CR-V to Heritage due to a rattling sound in the engine. Phil Wilson listened to me, and assured me that they could take care of the problem, and would look over a couple other concerns as well. The engine repair was warranty, but the other problem was not. Phil still asked the warranty company before billing. He also applied some discounts to the job. He went out of the way to make me feel comfortable and confident with the repairs. Heritage's shuttle service is a plus because I live alone and had no way to drop the car off otherwise. More

Unattentive, unaccountable When I scheduled my appointment to fix the problem they did not fix the first time, I was told it would take an hour. When I took the vehicle in, I co When I scheduled my appointment to fix the problem they did not fix the first time, I was told it would take an hour. When I took the vehicle in, I confirmed this info, and further and politely advised that I was crunched for time. She seemed annoyed, but checked me in anyway, not saying anything. I even told them I would bring it back another time if it would take longer than an hour. It then took about 25 minutes just to check me in. After 90 minutes of waiting, and no updates provided, I went over to see the advisor. She was on the phone and did not even acknowledge me standing there. I sat down, still no acknowledgement. When she finally got off the phone, and I requested a status update, she apparently did not know who I was and asked my name. She looked up something on her computer, and said that the car was in the lower service area...that was it. I asked what that meant and reminded her that I was told it would take an hour, and that it was now two hours since my arrival. She said she would check and let me know. Ten minutes later, I went back over to her. Again she was on the phone, and again, she did not acknowledge me. I then grabbed another advisor (the one I had the first time I was there for this issue) who immediately checked on the status. He advised me that my car was not even scheduled to be looked for another hour. So I had been waiting for two hours, for a service that I was told would take one hour, and the car had not been seen, nor was it scheduled to be looked at for another hour, AND that the sevice team were all at a regularly scheduled Tuesday morning meeting. YET, NO ONE bothered to advise me of any of this. Despite the fact that I had repeatedly reminded them of the one hour committment I was given, and that I had a vet appointment, and a funeral viewing, and really needed to get my car back. More