Heritage Honda Bel Air - Service Center

Customer service I have bought seven cars from this dealership and have always been more than satisfied Jerry Kalb is the most professional rep I have ever dealt with I have bought seven cars from this dealership and have always been more than satisfied Jerry Kalb is the most professional rep I have ever dealt with He is the only one I will deal with when it comes to my vehicles Number one sales guy More

Satified with recent service Recently I was in for an oil change on my 2012 CRV and was advised that I would need a new battery even though a new battery was installed exactly one Recently I was in for an oil change on my 2012 CRV and was advised that I would need a new battery even though a new battery was installed exactly one year ago. This would be battery #4. Honda wanted to keep my car in order to run some diagnostics but didn't have a loaner vehicle available at the time. So the plan was to return later in the week when a loaner would be available. Afterwards I did some research online and discovered that other CRV owners have also had issues with constantly needing new batteries. The research turned up a Honda service bulletin # which addressed the problem. When I returned late in the day a few days later to drop off my car and pick up the loaner, I was greeted by a very friendly and helpful employee, as the service advisor, Jim McHugh, had left for the day. He got me in the loaner and on my way. Early the next morning, Jim called to say that they had implemented the advice in the service bulletin and that the problem was now resolved. Finally! After all these years and getting ready to install battery#4, Jim and the team was able to fix it. The best part was that it was all done FREE of CHARGE! Very happy with the level of service received and how quickly it was resolved. More

Fantastic customer service I bought my Honda from Jerry Kalb almost a year ago now and since buying it have had nothing but good things to say about his service with anything I I bought my Honda from Jerry Kalb almost a year ago now and since buying it have had nothing but good things to say about his service with anything I had about the vehicle. Recently I had an issue due to a wind storm and he promptly helped me with all my service needs and made for a smooth process. I highly recommend Jerry for anyone who wants to work with a well rounded professional that isn’t pushy and knows how to fit your car buying needs. More

Excellent service Heritage Honda of Bel Air goes above and beyond to please their customers. They provide excellent service and are dedicated to please their customers. Heritage Honda of Bel Air goes above and beyond to please their customers. They provide excellent service and are dedicated to please their customers. They also provide good/ fair priceing for their service. I highly recommend getting service on your vehicles done at Heritage!!! More

Outstanding service by Jim McHugh. The service manager, Jim, is a very pleasant and accommodating. The amount of time allocated to perform the service was right on target. I enjoyed th The service manager, Jim, is a very pleasant and accommodating. The amount of time allocated to perform the service was right on target. I enjoyed the hospitality room and the free coffee. More

Horrible service I had a hitch installed to my 2017 Pilot, but it was not installed correctly, the bolts were never tighten on the hitch. Don't ever use this Honda lo I had a hitch installed to my 2017 Pilot, but it was not installed correctly, the bolts were never tighten on the hitch. Don't ever use this Honda location for service, it may not end well. More

Christian Fotos was great excellent service manner Christian came to my aid, made comfortable my wait time, checked my vehicle, and when he finished, he assured me that my fears were unfounded, but he Christian came to my aid, made comfortable my wait time, checked my vehicle, and when he finished, he assured me that my fears were unfounded, but he went to extra steps making sure that even if I have a small problem it will be detected automatically. He took care of the dirt that may had been causing the oil smell, and cleared the animal nest? He was very attending, and I thank him. More

Unexpected Issue with my car Sheila Nesbit provided me excellent customer service during the required service!! She is an asset to this Honda dealership!! Excellent work ethics, p Sheila Nesbit provided me excellent customer service during the required service!! She is an asset to this Honda dealership!! Excellent work ethics, please recognize her More

Phil is amazing! I went in to get a key programmed, and overhead lights fixed. I saw Philip Wilson, and he’s awesome to work with. He not only remembered who I was, bu I went in to get a key programmed, and overhead lights fixed. I saw Philip Wilson, and he’s awesome to work with. He not only remembered who I was, but even things I told him months ago! Great customer service. I have been a faithful Honda customer, and will be back for sure. Thank you Phil! More

Service Great service very personable. Detailed in explaining everything. He took the time to even complement my other car after service and it isn't ev Great service very personable. Detailed in explaining everything. He took the time to even complement my other car after service and it isn't even a Honda. More