Heritage Honda Bel Air - Service Center

Needed brakes besides an oil change I have been a customer of this dealership since 2004, they explain everything They have to do clearly. I have known Jim McHigh for a while and He t I have been a customer of this dealership since 2004, they explain everything They have to do clearly. I have known Jim McHigh for a while and He treats my car like it’s his own. Always a good job More

Wrong Car Serviced I purchased a 2017 Honda Ridgeline from another dealership and decided to have my oil changed and tires rotated at Heritage Honda Bel Air since it was I purchased a 2017 Honda Ridgeline from another dealership and decided to have my oil changed and tires rotated at Heritage Honda Bel Air since it was close to home. They agreed to perform the service at the same cost as the other dealer which was less than their advertised special. After waiting an hour (which I was told it would be) the service writer advised me my vehicle was ready, he reviewed all the paperwork including the Muiti-Point Vehicle Inspection Checklist and told me once I paid my vehicle would be in the service lane. I proceeded to the service lane after paying and my vehicle was not there. I looked around outside and did not see my vehicle. I then asked the service waited and he said hold on. Then looked out the rear overhead door I saw two service employees around my vehicle and after the service writer went and spoke to them they pulled my vehicle in the service bay. The bottom line, even though I had the paperwork including the inspection checklist my vehicle was never worked on. To make matters worse, they then completed the work so quickly that when I got home and parked in the driveway for 20 minutes before leaving for an appointment there now is a 6 inch circular oil stain. If the vehicle had been properly serviced this would not have happened. Also grease finger prints all over the door and wheels. Very dissatisfied. Oh, they did give me a card for a free oil change which will probably go unused. What really hurts is I just purchased a 2018 CRV here earlier this week. Had I only known. More

Excellent Service Manager Jim Jim is fantastic. My car had issues traveling to bWI from dE and his team Fixed it. A month later a light came on (unrelated) and he did everything to Jim is fantastic. My car had issues traveling to bWI from dE and his team Fixed it. A month later a light came on (unrelated) and he did everything to get the information to my local Honda dealership (who refused to contact heritage directly). He went as far as giving me his cell to text if I have an issue or needed help. I almost had my cater towed to bel said from newark just to deal with him and not Newark. Thank you Jim! You deserve a raise! More

Failure to do what is ethical The dealership "fixed" my car for $913. I was in Bel Air attending the funeral of my brother. A couple of hours into our return back to New York I exp The dealership "fixed" my car for $913. I was in Bel Air attending the funeral of my brother. A couple of hours into our return back to New York I experienced the exact same problem that was supposedly fixed. I had to have my car towed, rented a car, and then shipped to the Honda dealer in my hometown. They simply changed the oil and the problem was corrected. I incurred the expense of the tow, car shipped, and a car rental (over $800)--- all because Heritage Honda didn't fix the car right the first time. When they had the opportunity to do what was right and ethical they didn't. I expected them to stand up and do the right thing --- they didn't. Quite disappointing. I'm out over $1,700 and they made no effort at all to even partially reimburse my expenses. More

Great experience Jim was awesome and very professional. Couldn't have asked for a better experience! The service was fast and Jim communicated the results clearly and Jim was awesome and very professional. Couldn't have asked for a better experience! The service was fast and Jim communicated the results clearly and efficiently. More

Fast and quick I arrived early for the appointment and was seviced quickly. People were pleasant and helpful. Waiting area was clean and neat. Only need is to have t I arrived early for the appointment and was seviced quickly. People were pleasant and helpful. Waiting area was clean and neat. Only need is to have the WiFi posted. More

Great service I took my car in to be serviced Jim McHugh helped me. it was done quickly, and I was returned my car at the time promised and for the amount I was q I took my car in to be serviced Jim McHugh helped me. it was done quickly, and I was returned my car at the time promised and for the amount I was quoted. I would recommend them to others and I will continue to have my car serviced there and go to Jim for my advisor. More

Thoroughness & professionalism During each of my visits to Heritage Honda I have been treated with much respect. Jim McHugh takes care of me during emergencies & routine maintenance During each of my visits to Heritage Honda I have been treated with much respect. Jim McHugh takes care of me during emergencies & routine maintenance. I leave the facility knowing that my care is safe & serviced well. The atmosphere is friendly & I know Jim McHugh will monitor the work being done on my car. More

Super service advisor I had a great experience recently at the Honda service center. I felt the service advisor went above and beyond what he needed to help us get out Hon I had a great experience recently at the Honda service center. I felt the service advisor went above and beyond what he needed to help us get out Honda fixed. More

Great service Jim provided great service for my recent scheduled maintenance. He communicated all details of what was needed, the projected cost, and made sure my c Jim provided great service for my recent scheduled maintenance. He communicated all details of what was needed, the projected cost, and made sure my car was ready when promised. Always a great experience at Heritage Bel Air Honda. More