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Heritage Honda Bel Air - Service Center

Fallston, MD

4.9
1,306 Reviews
Call Service Center (410) 305-9448

1,306 Reviews of Heritage Honda Bel Air - Service Center

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February 17, 2023

Terrible service. Overoriced. Tech left oily stains on my floormat. Take your care elsewhere. I will not use them again. More

by Briguy118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 23, 2023 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We take great pride in providing exceptional service to all our customers and sincerely apologize if you were not given such. Our Service Manager, Chrissy Frankos, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to rectify any missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

February 17, 2023

Needed 2 new tires on my baby, got that and an alignment. Everything went perfect, Mr Jim was very helpful and polite, gotta love Honda ! More

by Bekah.askew91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim, Steven Young
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February 16, 2023

Outstanding service, as usual! The entire staff is always prompt, courteous and thorough. In particular the service manager, Jim McHugh, explained in detail everything included in More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McHugh
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February 16, 2023

I took my sons vehicle to this location to troubleshoot and repair the intermittent stalling that was occurring. Two issues were identified by the technicians which I authorized repairs on. The initial rep More

by USCG
Recommend Dealer
Yes
Employees Worked With
Jim
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Feb 16, 2023 -

USCG responded

Dealership reached out to me and offered a few options to try and rectify the current situation. I spoke with Jim, my service writer who was very kind and explained everything to me and listened to my concerns. I appreciate the follow-up and the willingness of Heritage Honda of Bel Air to contact me about this situation. Since writing my initial review and moving forward I am hopeful that this will alleviate these type of issues with their current & future customers. As of today I drove the vehicle 40 miles to work with the MAP Sensor being the last part replaced, no issues on my drive. (FINGERS CROSSED on my drive home). The following parts have been replaced on the vehicle to try and eliminate the intermittent stalling: Main Relay, Ignition switch (Recall performed), MAP Sensor, Fuel filter & fuel system cleaning, Spark Plugs, Wires, Distributor cap, Catalytic converter and gas cap. I will post a follow-up review after today, if it happens again I am leaning toward returning the vehicle to the service dept. and have them replace the wiring harness...

Feb 23, 2023 -

Heritage Honda Bel Air responded

Thank you for sharing feedback about Heritage Honda Bel Air. We take great pride in providing exceptional service to all our customers and sincerely apologize if you were not given such. We greatly appreciate you taking the time to speak with our Service Manager, Chrissy Frankos, allowing us to immediately address your concerns. As discussed, if you have any additional questions or concerns, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060. Again, thank you for your time and feedback.

Feb 27, 2023 -

USCG responded

MAP sensor and ICM were replaced, vehicle has been driven 500+ miles since with POSITIVE results.

February 16, 2023

Been coming to this dealership since my purchase in 2016. Have had 3 service advisors all of which were exceptional. Never have I felt pressured to have something done I couldn’t afford and always felt what More

by Ruthie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Icenrode
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February 15, 2023

They provide great service and are very helpful in understanding the repair needs of your vehicle. More

by Cary A.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Hillenburg
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February 14, 2023

Heritage Honda of Bel Air has done a great job of keeping my vehicles running. More

by DT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Eff
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February 11, 2023

Courteous and get you out fairly quickly. Associate Becky is always pleasant and will find service specials if they are available. More

by yarnsrj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky
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February 07, 2023

Very efficient , nice people. Prices are a little high but your service is very very good More

by Joetyrrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Caslin
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Feb 09, 2023 -

Heritage Honda Bel Air responded

Hello Joetyrrell, we appreciate you taking the time to leave us this feedback. Our team is available should you require any extra help.

February 03, 2023

I was taken immediately for oil change and fluid check. The agent was pleasant and kept me informed via texts throughout the hour wait-time. One additional device was needed immediately. The service took a More

by Jsrose53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Sloan
Report | Print
Feb 06, 2023 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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