Heritage Honda Bel Air - Service Center
Fallston, MD
1,304 Reviews of Heritage Honda Bel Air - Service Center
Outstanding service, as usual! The entire staff is always prompt, courteous and thorough. In particular the service manager, Jim McHugh, explained in detail everything included in The entire staff is always prompt, courteous and thorough. In particular the service manager, Jim McHugh, explained in detail everything included in servicing our 2014 Odyssey. More
I took my sons vehicle to this location to troubleshoot and repair the intermittent stalling that was occurring. Two issues were identified by the technicians which I authorized repairs on. The initial rep and repair the intermittent stalling that was occurring. Two issues were identified by the technicians which I authorized repairs on. The initial repairs did not fix the problem but I returned the car and asked them continue to troubleshoot the issue. After working with management on different recommendations we were able to come to a solution. I appreciate the customer service from the management team on offering different options and the support of the technicians that were able to narrow down the cause of the vehicle intermittently stalling out. More
Been coming to this dealership since my purchase in 2016. Have had 3 service advisors all of which were exceptional. Never have I felt pressured to have something done I couldn’t afford and always felt what Have had 3 service advisors all of which were exceptional. Never have I felt pressured to have something done I couldn’t afford and always felt what I was told I needed was indeed true. I enjoy working with my advisor to plan to get it done. My car is in great shape due to my relationship with my advisor. I even purchased an additional extended warranty. I will be coming here indefinitely. More
I was taken immediately for oil change and fluid check. The agent was pleasant and kept me informed via texts throughout the hour wait-time. One additional device was needed immediately. The service took a The agent was pleasant and kept me informed via texts throughout the hour wait-time. One additional device was needed immediately. The service took about 70 minutes. The dealership waiting room was quite pleasant. More
Nick Sloan was very helpful and kind in facilitating my oil change and tire repair. He was not pushy trying to upswell me in other services which I dread. The waiting area was clean and spacious. oil change and tire repair. He was not pushy trying to upswell me in other services which I dread. The waiting area was clean and spacious. More
The Service Department is great. They are always efficient, helpful and courteous. My “ go to” mechanics. They are always efficient, helpful and courteous. My “ go to” mechanics. More