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Heritage Honda Bel Air - Service Center

Fallston, MD

4.8
1,304 Reviews

1,304 Reviews of Heritage Honda Bel Air - Service Center

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July 06, 2019

Very pleased Prompt service—was prepared to leave the car overnight but they had it done in a couple of hours. The problem turned out to be exactly what Scott pre More

by George3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
July 05, 2019

Quick, efficient and courteous service! Scheduled our 1st oil change. Nick was friendly and knowledgeable. He made us aware of a recall on the C-RV. Overall great 1st visit! Keep up the exce More

by Bigdaddycountry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
July 04, 2019

Very Satisfied Nick Sloan was very helpful. He really went to bat for us and was able to save us significant money on an expensive repair.Thanks! More

by Faith
Customer Service
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sloan
July 03, 2019

Always efficient and accommodating Great staff/great service! Always ready to answer questions, work with customer schedule, quick to offer transportation or loaners. Always a pleasure More

by Steve p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick in service
July 01, 2019

Absolutely incompetent scam artists They tried to charge me $125 for a diagnostic test they did not do. Broke my window with no explanation, just covered it with plastic. And then they w More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Whole service department, Scott Cheuvront, Mike Ballard, Michael Boulan
Aug 30, 2019 -

Heritage Honda Bel Air responded

Hi Jake. Thank you for taking the time to review Heritage Honda Bel Air. We sincerely apologize for your experience with our Service Department. Our Service Manager, Chrissy Frankos, would like to address your concerns immediately, but she has been unsuccessful locating your contact information. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060. Thank you and we look forward to speaking with you.

June 27, 2019

Major preventive maintenance done I was concerned about having my 100,000 mile periodic service done correctly. This includes timing belt, alignment brakes and fluids changed. I have More

by Don18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ruth, Jim McHugh
June 27, 2019

Great Experience Jim was great. He took his time in explaining the issues my car was having and did his best to try and help me save money...both now and for my futur More

by forcebrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McHugh
June 26, 2019

Courteous Very friendly, professional, and listened to my concerns and took this into account while providing service., took into account my budget and did not More

by cnelson1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McHugh
June 26, 2019

Service went above and beyond. Even though I thought the missing screw and fastener from side wheel and heat shield during my vehicle service, was not at fault. They still replace i More

by Junmar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McHugh
June 25, 2019

Friendly, thorough and quick service Took my Honda Pilot in for service and Scott Cheuvront was my Service Advisor. He is always friendly and takes his time to go over everything with you More

by kgauss724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
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