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Heritage Honda Bel Air - Service Center
Fallston, MD
1,304 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
1,304 Reviews of Heritage Honda Bel Air - Service Center
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August 22, 2019
Great staff & excellent job. The staff go the extra mile to get the repair complete. They offer shuttle service to & from your home. They even offer loaner cars for long term repa The staff go the extra mile to get the repair complete. They offer shuttle service to & from your home. They even offer loaner cars for long term repairs. More
by Larry
August 21, 2019
Great service My experience was great as they performed the service quickly. They let me know what else had to be done on the car. They informed me of what I could My experience was great as they performed the service quickly. They let me know what else had to be done on the car. They informed me of what I could myself as I can keep up with some items myself. More
by Jimg
Employees Worked With
Mike Ballard
August 21, 2019
Had a positive experience with a young man, Nick Ruth I had to come in for a recall due to the right passenger side. I came in yesterday, August 20, 2019 and was brought home by a staff person, and then I had to come in for a recall due to the right passenger side. I came in yesterday, August 20, 2019 and was brought home by a staff person, and then picked up by a staff person and brought back to Honda. On the ride home, after I picked my car up, I noticed a light on where the odometer is located. It looked like a man sitting in a seat with a big round red ball in front of him. I knew the correlation was with the airbag situation. I came in this morning, August 21, 2019, and they had to do a scan (as that is what I was told) and eventually found out a plug was not plugged in all the way. Thankfully, it was done and I don't see anything on the area where the odometer is located. The place (Honda) is very well kept and clean. More
by Happily Retired
Employees Worked With
Nick Ruth, and a young lady whose name I do not know.
August 21, 2019
Great Customer Service My service advisor Scott was accommodating and professional when the parts department didn't have a part ready for my service. Although frustrating, h My service advisor Scott was accommodating and professional when the parts department didn't have a part ready for my service. Although frustrating, he made the situation tolerable and was extremely helpful. More
by KiC
Employees Worked With
Shuttle driver was very nice and personable, Scott Cheuvront
August 21, 2019
Had all wheel alignment great job Everyone was very pleasant and helpful. It is always a great experience when I bring my car in for service. You have a great team! Everyone was very pleasant and helpful. It is always a great experience when I bring my car in for service. You have a great team! More
by Betty CRV
Employees Worked With
Charles
August 13, 2019
From Bad to worse I had to pay $175. For a diagnostic about my driver’s door latch actuator. I took the car to get fix and for all my good luck it wasn’t the actuator a I had to pay $175. For a diagnostic about my driver’s door latch actuator. I took the car to get fix and for all my good luck it wasn’t the actuator and they couldn’t fix it. They kept the car all day and they returned the car door with dirty oily finger prints all over the door cover out position., scratches inside the door handle. When I took the service survey, the service advisor left a voice message in my cell phone he needed to talk to me about the service he did. I was very concerned and upset this happened. It was king of scary this person knows my address, phone number and all my information. Are these survey made to help to improve the service or to leave messages to the customer when you have a bad experience with service. I hope somebody reads my review, because this is not supposed to happened. More
by Kitty cat
Employees Worked With
Nick Ruth
August 13, 2019
Service Excellent service. They did what I’ve told them to do and did not force me to complete the recommended service area. They completed the recall service Excellent service. They did what I’ve told them to do and did not force me to complete the recommended service area. They completed the recall service on time. The shuttle driver is also very courteous. More
by Black honda
Employees Worked With
Nicolas Ruth & the shuttle driver
August 13, 2019
Great Service Service Advisor was good. He gave me a time line in the service. My car was done before the time line. He went over the service report with me. Service Advisor was good. He gave me a time line in the service. My car was done before the time line. He went over the service report with me. More
by mrpeterson
Employees Worked With
Michael Weatherman (Service)
August 12, 2019
quick, efficient friendly good communicationFast friendly se Fast and friendly service. Great communication, called me assoi as it was ready.Reasinable charges. Being open Saturday was a great help. Let me know Fast and friendly service. Great communication, called me assoi as it was ready.Reasinable charges. Being open Saturday was a great help. Let me know what to keep an eye on. More
by Mr x
Employees Worked With
Scott Cheuvront
August 10, 2019
Service department needs to improve Took my car in for two recalls. The initial day that was scheduled they failed to put on their calendar I had to reschedule a second time. I was told Took my car in for two recalls. The initial day that was scheduled they failed to put on their calendar I had to reschedule a second time. I was told when I rescheduled it would take less than 2 hours. The day I dropped it off I was told it would take 4 hours. I left the car for service and headed home. Before I even got to my house within an hour they were calling to tell me it was done. I was glad to have the car done early, however it was a big inconvenience to have to turn around and go right back to pick up the car. The service department needs to get their act together when scheduling work. More
by Cooler
Employees Worked With
Mike Ballard
