Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Heritage Honda Bel Air - Service Center
Fallston, MD
1,304 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,304 Reviews of Heritage Honda Bel Air - Service Center
Sort by
September 05, 2019
17 Honda CR-V recall Called for recall appointment. Was given an appointment in less than an hour by a very courteous receptionist. Service agent, Scott, was excellent. Wa Called for recall appointment. Was given an appointment in less than an hour by a very courteous receptionist. Service agent, Scott, was excellent. Was given a frame of waiting time and car was finished in half that time. Very pleased with whole experience. Will continue to use Heritage Honda Bel Air. More
by Aumi
Employees Worked With
Scott Cheuvront
September 05, 2019
Mixed experience Overall, I suppose I'm okay with my experience with this dealership. Not real impressed with the service department. It seems like there is no real go Overall, I suppose I'm okay with my experience with this dealership. Not real impressed with the service department. It seems like there is no real good process for seeing a service advisor--walk in the door and get hawked by the first available person. They seem more sales oriented than people oriented. Jones Junction has them beat in this category. The shuttle service is a nice touch, and Don the driver is wonderful. Wish the experience was better. Not really looking forward to my next service. More
by LovingMyCRV
Employees Worked With
Don the shuttle driver, Scott Cheuvront
September 03, 2019
Amazing Customer Service Scott Cheuvront is very knowledgeable and provided great customer service. I honestly think Scott could talk a cat off of a fish truck! He truly drov Scott Cheuvront is very knowledgeable and provided great customer service. I honestly think Scott could talk a cat off of a fish truck! He truly drove home my confidence to keep bringing my vehicle to Heritage Honda of Bel Air for service. In addition, I would like to know why Honda does not allow their employees to express themselves? Making an employee cover their tattoos is not a positive business decision. Apple is a Fortune 500 Company that allows their employees the freedom to display their tattoos of artwork. In some cases customers feel more confident with an employee that is confident enough in themselves to show off their artwork. I hope Honda will review their policy and really take the company into the 21st Century. More
by Magicalmom1015
Employees Worked With
Scott Cheuvront
August 30, 2019
Airbag recall 1. Work was w/in the 90 minutes estimated. Service advisor Mr. Keenan Davis was courteous, competent, and careful to make sure I knew what to expect 1. Work was w/in the 90 minutes estimated. Service advisor Mr. Keenan Davis was courteous, competent, and careful to make sure I knew what to expect with the airbag recall work. Service advisor Mr. Mike Weatherman was also courteous and efficient when I made the recall appointment by telephone. 2. Mr. Davis found an empty desk for me to use while I waited for the repair to be done. Much appreciated. 3. I found the background music annoying. Music was too loud, and the type of music was did not support a calm, professional, and upscale sales environment. More
by David
Employees Worked With
Keenan Davis, Mike Weatherman
August 29, 2019
Go to another Honda dealership! We brought my 2019 odessey in for service and the lack of communication and follow-up was really disgraceful. If my husband and I did not call to foll We brought my 2019 odessey in for service and the lack of communication and follow-up was really disgraceful. If my husband and I did not call to follow up with the service team, my car would likely have never been fixed. I had to call when it first went in and was told hour to hour and a half (it was there from 10am until 3pm), had to call to see if the new entertainment system was in yet (over a week later without a call), and then had to call to see when it would be completed. The incompetence was quite frustrating and if there was a closer dealership, we would go elsewhere. More
by Goldengirl48
Employees Worked With
Scott Cheuvront
August 28, 2019
Car maintenance Maintenance due was handled competently and satisfactorily. Time of wait was reasonable. Technician explained all that was done to my satisfaction. Maintenance due was handled competently and satisfactorily. Time of wait was reasonable. Technician explained all that was done to my satisfaction. Would highly recommend service technician, Brad. More
by Ann
Employees Worked With
Nick Ruth is my POC and Brad was my technician
August 28, 2019
Had my car fixed today Although I was told my repair would not be completed until tomorrow because parts had to be ordered (which was not going to be very convenient), the d Although I was told my repair would not be completed until tomorrow because parts had to be ordered (which was not going to be very convenient), the dealership was able to get the needed parts from another local dealer and completed my repair the very same day. The best part is that it was 100% covered by the warranty. Great day! More
by George3
Employees Worked With
Chuck Robbins
August 27, 2019
service The problem with my car was "diagnosed" quickly and the follow-up appointment was completed in a timely manner. Mr. Boulan was very professional and p The problem with my car was "diagnosed" quickly and the follow-up appointment was completed in a timely manner. Mr. Boulan was very professional and personable. The waiting room was extremely cold. While I realize that the temperature may not be able to be adjusted, it would be helpful if customers were encouraged to bring a sweater or jacket. Looking forward to the new building!! More
by Gigi
Employees Worked With
Michael Boulan
August 23, 2019
Don’t expect Heritage Honda to return your calls I dropped off my vehicle for a recall issue and asked to have the oil changed and a diagnostic test conducted as the “check engine” light was on. Minu I dropped off my vehicle for a recall issue and asked to have the oil changed and a diagnostic test conducted as the “check engine” light was on. Minutes after leaving the dealership, I called and left a message for the service advisor asking that the additional work be canceled as, in my opinion, it was overpriced. I didn’t receive a call back, so after 45-60 minutes, I called back to make sure the work wasn’t done. I spoke with another service advisor who said the other one was at lunch and would return my call later. I explained the situation to the other person, because I feared the work would be done anyway. Approximately 4.5 hours later, I received a call from the service advisor who said he didn’t have the part for the airbag and needed to keep the vehicle overnight, and he said he’d call me on the following day by 12pm. He also said that he received my messages from earlier, and the additional work was not done. On the following day, I hadn’t received a call from the service advisor, so I left a message for the service manager. That message was never returned. Finally, at 2:54pm, the service advisor called to let me know the recall repair was complete. From needing to call the service center multiple times to discuss a time-sensitive issue, to Heritage Honda not even having the part on site, to leaving a message for the service manager and never getting a call back, my experience was very frustrating, and I will not return. More
by Never Again
August 23, 2019
Service I can't thank Scott C. enough for his excellent service whenever I have to come in. He is always very friendly, helpful and a pleasure to work with. H I can't thank Scott C. enough for his excellent service whenever I have to come in. He is always very friendly, helpful and a pleasure to work with. He always goes the extra mile to explain things in great detail to me in regards to my car. I highly recommend that if you need any service done to see Scott, I know I will. Keep up the great work Scott. More
by Nichole14
Employees Worked With
Scott Cheuvront
