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Heritage Honda Bel Air - Service Center
Fallston, MD
1,304 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,304 Reviews of Heritage Honda Bel Air - Service Center
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November 12, 2019
Scott was very professional and at the same time very relatable. Made my visit very easy and relaxing. I would definitely recommend Scott to anyone I know. relatable. Made my visit very easy and relaxing. I would definitely recommend Scott to anyone I know. More
by Tgrap21
Employees Worked With
Scott Cheuvront
November 12, 2019
Heritage Honda does a great job at providing quality service to the customer. My only suggestion would be to improve internal communication between customer representatives. service to the customer. My only suggestion would be to improve internal communication between customer representatives. More
by Dlr
Employees Worked With
Kristi, Melissa, Scott Cheuvront
November 12, 2019
Charles Robbins provided me with great customer service. He informed me of the status of my vehicle and any updates as soon as anything changed and he was very detailed in answering any questions or concern He informed me of the status of my vehicle and any updates as soon as anything changed and he was very detailed in answering any questions or concerns I may have had. Charles Robbins represented Heritage Honda in a very professional manner in the way he conducted himself while my vehicle was getting serviced and I would reccomendation anyone to ask for him. More
by Guerrero
Employees Worked With
Charles Robbins
November 11, 2019
Excellent experience with Heritage Honda of Bel Air service department and Scott Cheuvront as my service advisor, on 11/9/19. Scott was lovely and my Pilot was finished up quickly. Thank you! service department and Scott Cheuvront as my service advisor, on 11/9/19. Scott was lovely and my Pilot was finished up quickly. Thank you! More
by Megan M
Employees Worked With
Scott Cheuvront
November 10, 2019
Just sent but was not done. The experience at the dealership is better than this app. I liked my visit and the service rep could not have been better dealership is better than this app. I liked my visit and the service rep could not have been better More
by Flowerchild
Employees Worked With
Mike weatherman ...five stars!
November 07, 2019
Took my van in for recall and they broke my window Took van in for recall on sliding doors and they broke my right sliding door glass. After waiting past the 2 hr timeframe, they told me and had us ta Took van in for recall on sliding doors and they broke my right sliding door glass. After waiting past the 2 hr timeframe, they told me and had us taken to enterprise for a rental. Autistic daughter didn't deal well with all the waiting plus the extra hour or so on top of that. They said my van would be ready the next day. My van was completely full of gas for the weeks upcoming appointments, now I had to put gas in the rental. My van was not ready the next day, they said they made a mistake when ordering the glass so it was going to be another day. I had to buy more gas! The rental was ok, but drove like a tank, not like my luxury van. When I called to see if my van was ready the next day, the service advisor helping me said he was leaving early but he would have them put 50.00 on my acct as a credit for my trouble. That didn't even cover the gas! Not to mention, they broke my window...not something I did. When I arrived to drop off the rental, Enterprise tried to charge me 36.60, in mileage. I told them I was not supposed to pay that, the dealership was. At the dealership, the guy checking us out, said that kenan , our advisor had called and left me a voicemail something about me needing something done to my breaks. I didn't get a call. He said it would be 142.00, but only 92.00 with my credit. I told him I didn't have that, barely had enough to cover the extra gas I had to buy that week thanks to them. What good is the 50.00 credit doing on my account. They broke my window, didn't tell me about the brake stuff , and we even purchased the vehicle new from them, its a 2018. My husband is not happy at all!!!!! I live in north east maryland now so traveling to the dealership was and hour and a half with traffic. The gentleman who gave me my keys was not personable, and acted like he didn't care, he just wanted to get me out of there... More
by lorid
Employees Worked With
kenan?
November 06, 2019
Blane Peters is the best! I appreciate the kindness and patience of all the staff I encountered. From the man who met me when I pulled in to the man, Kevin, who finished the paperwork! patience of all the staff I encountered. From the man who met me when I pulled in to the man, Kevin, who finished the paperwork! More
by NicoleStottlemyer
Employees Worked With
Blane Peters
November 06, 2019
The service representative was polite and very helpful. The service was done in a timely manner. My car back clean with a free car wash. Several recommendations were made. When I stated I did not want th The service was done in a timely manner. My car back clean with a free car wash. Several recommendations were made. When I stated I did not want them done at this time, I was not pressured in to having the repairs done. I appreciated that. couldn’t have asked for better service. More
by Burlin
Employees Worked With
Chuck Robbins
