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Heritage Honda Bel Air - Service Center

Fallston, MD

4.8
1,304 Reviews

1,304 Reviews of Heritage Honda Bel Air - Service Center

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February 04, 2020

Outstanding, Very pleasant atmosphere and they care Outstanding, Very pleasant atmosphere and they care about the service of your vehicle. Thanks to all the associates that give me the greatest visit More

by I luv shopping
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
January 30, 2020

Had my SUV serviced yesterday. I cannot say enough about the positive and professional way I was treated!! From the ease of making an appointment to the moment I drove off the lot. Superior service!! More

by jefwinfield
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
January 29, 2020

Service was speedy and very professional. Nick was top notch and got me out of the service department very quickly as promised. Great job. He was 5 stars. More

by Hsukkim03
Recommend Dealer
Yes
Employees Worked With
Nicholas Sloan
January 28, 2020

My new CRV has went dead and towed 3 times. They jump it, check battery and software and send me on my way with no resolution. It can’t sit more than 3 days. I do not recommend Honda or heritage. They don’t More

by Karentracey55
Recommend Dealer
No
Employees Worked With
Christina Frankos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Mattheu, Andrew Miller
Jan 29, 2020 -

Heritage Honda Bel Air responded

Hi Karen. Thank you for taking the time to review Heritage Honda Bel Air. We value our customers’ insight and sincerely apologize you were disappointed with your experience at our dealership. We work hard to maintain a high level of customer satisfaction and take great pride in providing all customers with reliable and transparent services. We were glad to test and replace your battery, but are sorry to hear that you are still experiencing some issues. We appreciate you taking the time to briefly speak with our Service Manager, Chrissy Frankos, regarding the situation and are more than happy to take another look at your vehicle. If you would like to discuss your experience in more detail, please contact Chrissy at cfrankos@mileone.com or 410.698.0060 so that we can resolve your concerns. Again, thank you for your time and we hope to hear from you soon.

January 28, 2020

The gentle man who met when I came in and processed my service. Was kind, detailed and kept me informed on the progress of my service while I waited. Service was completed in a timely manor. More

by Dlwalshsun
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
January 28, 2020

Everyone was very friendly. This place is very nice! I will definitely be returning as needed. Great Guys! Great Service! Daniel Gilbert and Christina Edwards More

by ninaedwards79
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2020

Mr Sloan was very customer service oriented. Explained what needed to be done and how long it will take. New service area was nice and not crowded. More

by Karan Schiele
Recommend Dealer
Yes
Employees Worked With
Nicholas Sloan
January 22, 2020

Kevin F. the Service Advisor was awesome. Help me understand exactly what services were needed for my vehicle and answered my additional questions. Very helpful and truthful (I felt anyways). Thanks More

by ARMYSTRONGMSG
Recommend Dealer
Yes
Employees Worked With
Kevin Fitzgerald, Mike Dowdy
January 22, 2020

Thoroughly examined my pilot’s issue and the needed repairs were completed in the time frame promised. Scott was able to clearly explain what was wrong with my pilot. More

by Keller Family
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
January 20, 2020

I brought my vehicle in for sevice and was assisted by Michael. He was incredibly kind and knowledgeable. He was very professional and the whole process was handled with ease. It is clear that michael car More

by Rnigro10
Recommend Dealer
Yes
Employees Worked With
Michael weatherman
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