Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Heritage Honda Bel Air - Service Center
Fallston, MD
1,304 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,304 Reviews of Heritage Honda Bel Air - Service Center
Sort by
February 24, 2020
Ripe off. Worst place ever they told me it was my starter but it was just my battery again g issues they misdiagnosed it it’s a shame that they think they can ripe people off. but it was just my battery again g issues they misdiagnosed it it’s a shame that they think they can ripe people off. More
by Jh1520
Employees Worked With
Mike
February 19, 2020
Great one day service, from phone call to reception to service and out the door, two hours max. Tony is a great service rep who takes the time to tell you everything you need to know about whatta going o service and out the door, two hours max. Tony is a great service rep who takes the time to tell you everything you need to know about whatta going on with your service. Fantastic new service center, too. Kudos to Honda for taking care of this client. More
by HR-V lease
Employees Worked With
Tony
February 17, 2020
When I arrived for my scheduled appointment the part was not there. This appointment was set up at least a week in advance. No one bothered to call and let me know. And to top it all off the repair was goin not there. This appointment was set up at least a week in advance. No one bothered to call and let me know. And to top it all off the repair was going to cost twice as much as the quote I was given over the phone. More
by jimkfranks
Employees Worked With
Nick; gave the original quote which wasn’t honored
February 14, 2020
Everything went very smoothly. Thanks to the rep, who waited on me, and the service mechanics. Your remodeling was quit nice and relaxing. Super clean as were the rest rooms. I did kind of miss wandering waited on me, and the service mechanics. Your remodeling was quit nice and relaxing. Super clean as were the rest rooms. I did kind of miss wandering around an inside showroom. Also appreciated your having free cell charger. That was a very nice touch. More
by George wayne
Employees Worked With
Scott Cheuvront
February 11, 2020
Service representative addressed my service needs in a very timely and professional manner. Will continue to do business with this service department due to polite manner and professionalism. very timely and professional manner. Will continue to do business with this service department due to polite manner and professionalism. More
by Derek R.
Employees Worked With
Scott Cheuvront
February 10, 2020
Purchased my Honda Pilot here in 2018. Love the excellent follow up service that keeps my SUV in tip top condition. Tony in service got my oil changed and car checked out in record time. Loved the excellent follow up service that keeps my SUV in tip top condition. Tony in service got my oil changed and car checked out in record time. Loved the new waiting area too. More
by Paula Simons
Employees Worked With
Tony in Service
February 10, 2020
Exceptional customer service. Melissa as professional, informative and patient! I also spoke with Tyler Ramsey who provided who was also professional and informative! Thank you both! informative and patient! I also spoke with Tyler Ramsey who provided who was also professional and informative! Thank you both! More
by Leederd980
Employees Worked With
Melissa, Tyler Ramsey both 5 ??
February 04, 2020
I was quoted at least $700 in services when I went to get an oil change. They wanted to change my fluids for $700. That’s a complimentary service at most places during an oil change. an oil change. They wanted to change my fluids for $700. That’s a complimentary service at most places during an oil change. More
by Phoebeanders0
Employees Worked With
Not going to name
