Heritage Honda Bel Air - Service Center

My first time here I didn’t know what to do and Scott came right up to help me while everyone else just looked at me . He helped me from that point on . If it wasn’t for him I wouldn’t even come back . H came right up to help me while everyone else just looked at me . He helped me from that point on . If it wasn’t for him I wouldn’t even come back . He helped me with all the information I needed . More

Could not appreciate more how quick I'm in and out and "to-the-point" this dealership is. I also like how they present me the options of what I need to do with my vehicle, without shoving it down my throa "to-the-point" this dealership is. I also like how they present me the options of what I need to do with my vehicle, without shoving it down my throat. Honestly, its what keeps me coming back. More

I reside in VA and having my car broken down in a different state is already so stressful on top of needing a new transmission. I am extremely happy with the service I received with heritage Honda. T different state is already so stressful on top of needing a new transmission. I am extremely happy with the service I received with heritage Honda. The team worked hard to get my car back on the road for me! Scott was consistent with keeping me updated during the process and very understanding! Thank you Heritage Honda for all your hard work! More

Nick Slaon (5 stars), heritage (3 stars). Nick was outstanding, friendly, honest, and didn’t push repairs. He added the military discount - without me asking for it. He was on top of his game. He is outstanding, friendly, honest, and didn’t push repairs. He added the military discount - without me asking for it. He was on top of his game. He is the Example to follow! Great work! More

Great service all the way around. Great attitude and very clear communication style. I am not sure there is really much more I could say. clear communication style. I am not sure there is really much more I could say. More

Quick, honest and no intimidation to try and sell you services you do it need. Recommended to family and friends that are looking for something or looking for a reputable service department. services you do it need. Recommended to family and friends that are looking for something or looking for a reputable service department. More

I was told I could be out in a hour. It was an hour 40 minutes, making me late for another appointment. The “next visit sticker” that is usually placed on the windshield was forgotten and I had to go back minutes, making me late for another appointment. The “next visit sticker” that is usually placed on the windshield was forgotten and I had to go back in and the %usage monitor on the dashboard had not be reset so I had to have someone do that. That all ate up more time. Not the best day. More

My service rep was courteous, professional and attentive. The Service time did not exceed his prediction and he offered me free car wash. Thank you. The Service time did not exceed his prediction and he offered me free car wash. Thank you. More

Nick was my service advisor he knows my car well, told me what I needed and all went well will go back in 6 months for service again. Been going to this dealership for the past 16 years what I needed and all went well will go back in 6 months for service again. Been going to this dealership for the past 16 years More