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Heritage Honda Bel Air - Service Center

Fallston, MD

4.8
1,304 Reviews
Call Service Center (410) 305-9448

1,304 Reviews of Heritage Honda Bel Air - Service Center

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July 04, 2020

Clean. Great workmanship.Took me on time and finished on time. M. Weatherman was a great point of contact. Quick checkout may my experience better More

by debbdo531
Recommend Dealer
Yes
Employees Worked With
M, Weatherman
Report | Print
Jul 05, 2020 -

Heritage Honda Bel Air responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Honda Bel Air. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 03, 2020

Great service! I was in and out in less than an hour, with great attention to detail. I have been coming to this dealer for years and will continue. Great people! More

by rdorsey66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sloan
Report | Print
Jul 05, 2020 -

Heritage Honda Bel Air responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Honda Bel Air. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

July 03, 2020

Chuck Robbins was great. He was straightforward about pricing and the work needed on my car. Definitely like going to Heritage Honda in Bel Air for service. More

by Kelsey
Recommend Dealer
Yes
Employees Worked With
Chuck Robbins
Report | Print
Jul 05, 2020 -

Heritage Honda Bel Air responded

Kelsey, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 02, 2020

Always happy with my experience at this dealership. They have been taking care of me and my 2009 pilot since I bought it used about seven years ago. Always straightforward with me and their cost is reasonab More

by Pilot Junkie
Recommend Dealer
Yes
Employees Worked With
Michael Weatherman
Report | Print
Jul 05, 2020 -

Heritage Honda Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 01, 2020

Brought in for oil change. Ben Myers is always courteous and punctual. Car always inspected for any other problems and on top of things. Great job More

by oldnaber
Recommend Dealer
Yes
Employees Worked With
Ben Myers
Report | Print
Jul 03, 2020 -

Heritage Honda Bel Air responded

Hi Oldnaber, thank you so much for your positive comments about Heritage Honda Bel Air! If you have any further questions, please give us a call. We're always happy to help!

June 29, 2020

Service provided was excellent, everyone was very professional and very helpful. I would definitely recommend this shop and will be back the next tine my vehicle needs servicing. More

by BForr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Report | Print
Jul 01, 2020 -

Heritage Honda Bel Air responded

Hi Bforr, we are very happy to have provided you with such a positive experience! Thank you so much for choosing Heritage Honda Bel Air as your first choice for service!

June 26, 2020

During a routine service check I asked them to fix the headlight. They walked me through the multi point inspection and said everything was fixed. However the light was never fixed. More

by P
Recommend Dealer
No
Employees Worked With
Chuck Robbins
Report | Print
Jul 02, 2020 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We appreciate your feedback. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize your experience was less than positive, as this is not our way of doing business at any of our MileOne stores. We take great pride in providing all customers with honest, reliable and transparent service and are very sorry for any inconvenience. Our Service Manager, Chrissy Frankos, would like to speak with you to address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in our dealership. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 so we can ensure your next service experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued feedback. We look forward to speaking with you soon.

June 26, 2020

Excellent and quick service in a safe covid-19 environment. My issue was resolved quickly and I was on my way at no cost to me More

by norm
Recommend Dealer
Yes
Employees Worked With
Tony
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Jun 29, 2020 -

Heritage Honda Bel Air responded

Norm, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

June 25, 2020

Service was quick and performed with no problems. Staff very professional and took the time to Answer all questions. This review needs at least 25 words. More

by Phocer
Recommend Dealer
Yes
Employees Worked With
Nick in service dept
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Jun 26, 2020 -

Heritage Honda Bel Air responded

Phocer, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 25, 2020

Courteous service person. Explained all very well. Very good service. Would recommend to family and friends. Cost reasonable. Explained tire wear and rotated tires and did alignment. More

by lsilsby
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Report | Print
Jun 26, 2020 -

Heritage Honda Bel Air responded

Lsilsby, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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