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Heritage Honda Bel Air - Service Center
Fallston, MD
1,304 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,304 Reviews of Heritage Honda Bel Air - Service Center
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September 14, 2020
The employees there are always pleasant. With an appointment you can be assured of a short wait. And I love that the tv is tuned to the Home and Garden channel. appointment you can be assured of a short wait. And I love that the tv is tuned to the Home and Garden channel. More
by Greentoy1201
Employees Worked With
Scott Cheuvront
September 11, 2020
Tony greeted upon arrival and quickly checked in my vehicle. He also showed me the monitor showing the computer data collected upon my entry to service area. Data showed suspension in good order and re vehicle. He also showed me the monitor showing the computer data collected upon my entry to service area. Data showed suspension in good order and reason for service. More
by Jul
Employees Worked With
Tony Icenroad
September 09, 2020
Great service advisor Charles Robbins .Service on my 2019 CRV was done quickly and the new customer waiting area is very nice. Did not purchase my Honda from Heritage Honda but will definitely go back for an CRV was done quickly and the new customer waiting area is very nice. Did not purchase my Honda from Heritage Honda but will definitely go back for any service needs. More
by ac61748
Employees Worked With
Charles Robbins
September 09, 2020
Very easy to get maintenance service on my 2014 Honda Civic. I used the courtesy ride to and from the dealership and the drivers were courteous and followed COVD precautions. Civic. I used the courtesy ride to and from the dealership and the drivers were courteous and followed COVD precautions. More
by susie
Employees Worked With
Michael Weatherman
September 07, 2020
Wait time was minimal. The facility was sanitized when ever some exited the building. Comfortable, clean, pleasant, spacious. You could sit and read or whatever in peace. ever some exited the building. Comfortable, clean, pleasant, spacious. You could sit and read or whatever in peace. More
by Chocolate Doll
Employees Worked With
Chuck, Nick
September 04, 2020
Heritage handled all aspects of the repair and giving information for the insurance company in a professional and courteous manner We also appreciated the shuttle service since we did not have a way to information for the insurance company in a professional and courteous manner We also appreciated the shuttle service since we did not have a way to get back home or pick up the vehicle. We definitely would recommend Heritage Honda Bel Air for purchasing and repair service. More
by eijstew
September 04, 2020
I’ve been using this dealership for years, first with my 2013 Accord and now with my 2018 Accord. Went again yesterday for a oil change and was in and out in hardly anytime at all. It was a seamless experie 2013 Accord and now with my 2018 Accord. Went again yesterday for a oil change and was in and out in hardly anytime at all. It was a seamless experience. More
by Beachcouple
Employees Worked With
Becky Lind
September 03, 2020
Heritage made the process of having a minor recall addressed seamless and convenient. From the great customer service to the quality workmanship, we will definitely be returning for our car care needs addressed seamless and convenient. From the great customer service to the quality workmanship, we will definitely be returning for our car care needs. Thank you More
by Golfmd
Employees Worked With
Michael Weatherman
September 03, 2020
I did some research after leaving yesterday with the service quote. 1,058.42 for a alternator. That was the price for a aftermarket with labor. I found online a Honda OEM part for 572.00 list and calls service quote. 1,058.42 for a alternator. That was the price for a aftermarket with labor. I found online a Honda OEM part for 572.00 list and calls for 1.2 hours of labor. If you charge be 130.00 per hour comes to 195.00 and with part total is 767.00 for OEM. That is a difference 291.00 and getting a OEM to aftermarket. I also had it retested after getting that high quote and volts are 14.07V. I feel like the 120.00 for telling me I needed an alternator was wrong diagnosis from Heritage Bel Air Honda. After the break issue I had with you for selling me warped aftermarket brake pads and rotors less than 8,000 miles. We had to replace them with another location, as you only wanted to give us a 100.00 discount for bad parts to have you do the job again. You have serviced my 2013 Odyssey from day one and this will be the last time we will let you take advantage of us. More
by FrankS24
Employees Worked With
Tony
