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Heritage Honda Bel Air - Service Center

Fallston, MD

4.8
1,304 Reviews

1,304 Reviews of Heritage Honda Bel Air - Service Center

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October 24, 2020

Service wasn’t easily scheduled on-line. Upon arrival I was immediately greeted by Service Advisor Nick Sloan. Service was efficient. The waiting area was clean, spacious, and comfortable. More

by johngrimesiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sloan
Oct 26, 2020 -

Heritage Honda Bel Air responded

Hello! We are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 23, 2020

Excellent service. Staff was very polite and friendly. Our service tech, Joe Kelly, kept us updated throughout the process. We trust the work done by the Honda service department. More

by debra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kelly
Oct 26, 2020 -

Heritage Honda Bel Air responded

Debra, thank you for your support! We're happy we could help. If you ever need anything else from us, please feel free to give us a call or stop by. From Joe and the entire staff, have an awesome day!

October 22, 2020

Terribly disappointed that Heritage Honda did not provide a first complimentary oil change for our new Honda HRV we bought off of your showroom floor! This is our sixth Honda in a row and the third one bough More

by danwiesia
Recommend Dealer
No
Employees Worked With
Max Shumilo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Heritage Honda Bel Air responded

At Heritage Honda Bel Air, we strive to provide all customers with exceptional service and a positive experience, and we are disappointed to hear that this did not occur during your visit to our Service Department. Our Service Manager, Chrissy Frankos, would like to address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060. We look forward to speaking with you soon.

October 22, 2020

Returned for service . Tony was professional and polite . Nick Becker was professional, informative, and customer oriented . He is an asset to your team . Thank you More

by Beth E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony , Nick
Oct 26, 2020 -

Heritage Honda Bel Air responded

Beth, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

October 22, 2020

I had an early morning appt and everyone was cheerful and ready to help! At pick up, Nick remembered me and asked about my day. More

by Smbalugo72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 26, 2020 -

Heritage Honda Bel Air responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We look forward to your next visit! Take care!

October 21, 2020

In my opinion Mr. Weatherman represented your company exceptionally well. He was very pleasurable & great to talk too. I mentioned to him that my low tire light would not go out, although I was putt More

by fmart04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Weatherman
Oct 26, 2020 -

Heritage Honda Bel Air responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 20, 2020

Michael Weatherman explained everything thoroughly and gave us great service at the Bel Air location. I highly recommend other Honda owners to have their vehicles serviced here. More

by Crv girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Weatherman
Oct 23, 2020 -

Heritage Honda Bel Air responded

We are so pleased you enjoyed your visit to Heritage Honda Bel Air! Thanks for the recommendation, and have an amazing day!

October 20, 2020

My service advisor Michael, was super friendly and helpful. Even with it being 7:30 in the morning. He made the process of waiting for my car easier than expected and his friendly demeanor and persona More

by mccarter1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Weatherman
Oct 23, 2020 -

Heritage Honda Bel Air responded

Thank you for sharing your positive experience! Until the next time we meet, take care!

October 20, 2020

Excellent service, great staff , Mike Weatherman has his stuff together. Very knowledgeable advisor, knows his Honda’s, very pleased with his skills and advice. Thank you Mike. More

by Bill Ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
Oct 23, 2020 -

Heritage Honda Bel Air responded

Bill, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. We hope you have a great day!

October 20, 2020

The room was very clean did not have to wait long for work to be done. Waiting area was filled with coffee and snacks if wanted. Rest room was very clean. More

by Natureboy193
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanislav Kovachki, Scott Cheuvront
Oct 23, 2020 -

Heritage Honda Bel Air responded

We are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Heritage Honda Bel Air

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