Heritage Honda Bel Air - Service Center

Caveat Emptor.Decide on the service outlet for your Caveat Emptor. Decide on the service outlet for your Honda carefully. I have chosen to avoid Heritage Honda in Bel Air Md, and I’ll explain why. W Caveat Emptor. Decide on the service outlet for your Honda carefully. I have chosen to avoid Heritage Honda in Bel Air Md, and I’ll explain why. When my Accord was under warranty, it began to hesitate when I accelerated gently. I took it in for diagnosis and service. After a couple of hours, I called them for an update. I was told that they couldn’t find an issue, but could not continue further diagnosis unless I allowed them to perform a transmission fluid replacement at well north of $200. I explained the car was under warranty and opined that it was their responsibility to diagnose and fix covered issues. They refused to proceed unless I allowed the extravagantly priced fluid change. I declined. I should have walked away then for good. Another issue arose in the past two weeks. I have been taking my 2015 Accord to Heritage Honda in Bel Air since I bought it there five years ago. It has been nowhere else for service, nor have I ever had occasion to use the donut spare tire. I checked the trunk this week as I keep a lot of gear in there, and the spare tire was gone. As I had never looked for the spare, never had to change a tire and it has been nowhere else to service, logic led me to an obvious conclusion. You may infer what you like, I did. The dealership offered to sell me a brand new donut spare at well north of $300. Brand new Michelins, the full-sized ones on the car are about $250 each. The price was outrageous. I ordered a spare on Ebay for $116 shipped and taxed. I had asked for the loan of a spare tire as we ‘negotiated’ until the situation was resolved. I was flatly denied. Customer service is certainly not a priority at Heritage Bel Air. Buy a car there if the price is right, take it elsewhere for service. I certainly will going forward. More

I dropped the car off the night before and the service was done so quickly the next day that it was available in the morning. They service was quick, excellent and thorough was done so quickly the next day that it was available in the morning. They service was quick, excellent and thorough More

Mike and Tony were very professional and courteous. I came in for an oil change and got a courteous inspection. Everything was done well and timely. came in for an oil change and got a courteous inspection. Everything was done well and timely. More

Took my car in for 30,000 mile service plus winterizing, Took my car in for 30,000 mile service plus winterizing, expected to be at least 3-4 hours, the service advisor Becky was very polite and friendly, s Took my car in for 30,000 mile service plus winterizing, expected to be at least 3-4 hours, the service advisor Becky was very polite and friendly, she called me as soon as my car was ready which was sooner than expected. I also left my water bottle on her desk which she kept save for me . Excellent service, thank you More

Mike was outstanding. Need to hire more people like that guy. Super friendly and knowledgeable. He really know how to communicate with the customer. I will come back there because of him. guy. Super friendly and knowledgeable. He really know how to communicate with the customer. I will come back there because of him. More