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Heritage Honda Bel Air - Service Center

Fallston, MD

4.8
1,304 Reviews

1,304 Reviews of Heritage Honda Bel Air - Service Center

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November 23, 2020

Back for a routine oil change… Chuck Robbins took care of me on the phone call set me up for my appointment. He was very helpful ... I asked him if I anything else I needed to get gone... he looked it up and More

by Robin15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick.
Nov 30, 2020 -

Heritage Honda Bel Air responded

We strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

November 20, 2020

I took my car to the dealership for service and for a few recalls. Scheduling the appointment was quick and easy. My car was ready when promised. Great experience. More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 21, 2020 -

Heritage Honda Bel Air responded

Mary, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

November 20, 2020

I scheduled my appointment with Mike Weatherman. He was such a nice and effective car advisor. My car was serviced on time as he promised. It was a great experience. I would definitely recommend him for se More

by Shengyu
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
Nov 22, 2020 -

Heritage Honda Bel Air responded

Shengyu, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Bel Air!

November 19, 2020

Service was outstanding and very friendly. I was treated respectfully and had a good experience with this service request. I recommend this dealership as my service provider More

by Kaypoye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget Alloway
Nov 20, 2020 -

Heritage Honda Bel Air responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

November 19, 2020

TONY ICENROAD was fantastic! My husband and I love this dealership, everyone is always friendly and honest, and your in and out! Great place! Heritage Honda Bel Air More

by ninaedwards79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TONY ICENROAD
Nov 20, 2020 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

November 19, 2020

Nick Sloan is the best service advisor ever! He is so nice and cares. He goes out of his way to help and understand his customers. I will always be back to Belair Honda More

by Masdara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick sloan
Nov 21, 2020 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We look forward to your next visit! Take care!

November 18, 2020

Another GREAT Service Experience at Bel Air Honda. The staff is always friendly and they take the time to get to know their customers. Thank you Tony Icenroad for his thoroughness in explaining everythin More

by Dr Duncan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Icenroad
Nov 19, 2020 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 06, 2020

Fast Friendly helpful staff had to use waiting area and was pleased to see someone clean each area as people left. Large waiting area with great access to snacks and drinks. More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky is who I had contact with
Nov 17, 2020 -

Heritage Honda Bel Air responded

Hi, thank you so much for your positive comments about Heritage Honda Bel Air! We hope to be of service to you again! Take care!

November 05, 2020

Excellent service!I I don’t have the service managers Excellent service! I I don’t have the service managers card with me to give you his name. My name is Teri Gilbert And I appreciate the great service. More

by terigilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
Nov 17, 2020 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help. Take care!

November 04, 2020

I received excellent customer service from Mike upon my arrival for service. We discussed service and cost up front. He helped me to use one of several coupons I had with me. More

by Jul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
Nov 17, 2020 -

Heritage Honda Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again in the future. Best wishes, Heritage Honda Bel Air

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