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Heritage Honda Bel Air - Service Center
Fallston, MD
1,304 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,304 Reviews of Heritage Honda Bel Air - Service Center
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December 03, 2020
Very positive experience while dealing with a friendly and professional staff. Cost was a bit more than anticipated but Tony was able to apply some coupons to soften the bottom line. Very attentive and professional staff. Cost was a bit more than anticipated but Tony was able to apply some coupons to soften the bottom line. Very attentive and customer focused...this location will be my dealer of choice... More
by Dcadigan
Employees Worked With
Tony, Bridget Alloway
December 03, 2020
Always have a great experience. Service advisor was helpful with suggestions for service but not “pushy” . Estimated wait time for service provided was accurate. I really don’t go to any other dea helpful with suggestions for service but not “pushy” . Estimated wait time for service provided was accurate. I really don’t go to any other dealer for service More
by Ann
December 02, 2020
Heritage Honda provides excellent service and treats you like family. Becky Lind thank you for taking the time to explain the services that were done. like family. Becky Lind thank you for taking the time to explain the services that were done. More
by Hrj6225
December 01, 2020
Have always taken our Honda Pilot for service. 5 years since purchased there.. This time I was provided a long list of repairs needed. This turned out not to be correct. Can't trust dealer any longer. Re since purchased there.. This time I was provided a long list of repairs needed. This turned out not to be correct. Can't trust dealer any longer. Regarding rear brakes. More
by Washmayor
December 01, 2020
Very efficient and extremely helpful! Will continue to get my Honda Fir serviced their. I was dealing with a family emergency but needed to get the repair service. Once the part arrived I came in and felt get my Honda Fir serviced their. I was dealing with a family emergency but needed to get the repair service. Once the part arrived I came in and felt like I was treated with priority. More
by Ruthie
Employees Worked With
Toni
November 27, 2020
Took my wife's new Passport to get roof rack installed. They did a great job. Chrissy and Chuck were great to work with. We have been taking our Hondas there for 17 years and always get great customer ser They did a great job. Chrissy and Chuck were great to work with. We have been taking our Hondas there for 17 years and always get great customer service. Staff is friendly and professional. And during covid they have put additional safety precautions in place to keep everyone safe. More
by Don Heckman
November 27, 2020
Car was due for 7500 miles maintenance. Returned to Heritage Bel Air to have the service completed. Nick was my contact during the maintenance. I am happy with the service and it was performed in a ti Heritage Bel Air to have the service completed. Nick was my contact during the maintenance. I am happy with the service and it was performed in a timely manner . More
by lois.tony
Employees Worked With
Nick
November 25, 2020
Mike, the service advisor, was wonderful. He was so helpful and knowledgeable. He answered each and every question and took the time to explain the whys and wherefores. It is because of these kinds o helpful and knowledgeable. He answered each and every question and took the time to explain the whys and wherefores. It is because of these kinds of situations that will keep me coming back and I will be telling everof my great experience! More
by G Powell
Employees Worked With
Mike in service dept
