Heritage Honda Bel Air - Service Center

Had a flat tire with 9300 miles on the vehicle. She guided me to road service and then bring the car in. Surprised they didn’t have my tire in stock. Waited hours for Nick tocall with results. I had to guided me to road service and then bring the car in. Surprised they didn’t have my tire in stock. Waited hours for Nick tocall with results. I had to call. This Honda dealership is very busy. Perhaps they need to hire another person that can answer questions when the adviser is busy. More

Michael was very helpful for my new cars first oil change. I was able to get some work done while I waited for the job to complete. change. I was able to get some work done while I waited for the job to complete. More

From the minute I walked into the service dept Tony greeted me, he was friendly, kind and well spoken and a pleasure to work with. greeted me, he was friendly, kind and well spoken and a pleasure to work with. More

I took my car in for a drive shaft recall service and came out with a broken sway bar link that was perfectly fine prior to coming to this dealership. I’m very upset and have reported this to Honda Corpo came out with a broken sway bar link that was perfectly fine prior to coming to this dealership. I’m very upset and have reported this to Honda Corporate for a resolution. I did not receive the service I was expecting from the Service Manager after their mechanic damaged a part to my vehicle and try to claim it was already like that when he was servicing the vehicle. More

Quick friendly efficient service. Always a pleasure to visit. Comfortable and accommodating waiting area. Great staff. I always leave feeling well informed and aware of my vehicle needs. I never feel pres visit. Comfortable and accommodating waiting area. Great staff. I always leave feeling well informed and aware of my vehicle needs. I never feel pressured into service. More

Condescending and recommending services that are not needed. A slow drip out the rear main seal is not a fire hazard and calling my other mechanic a rinky dink shop is rude needed. A slow drip out the rear main seal is not a fire hazard and calling my other mechanic a rinky dink shop is rude More

My service associate was the best. He kept me informed every step of the way and was extremely nice. He also thoroughly explained so I could understand. I hope you will know who my associate was so he ge every step of the way and was extremely nice. He also thoroughly explained so I could understand. I hope you will know who my associate was so he gets the credit he deserves. More

Service rep- Tony was polite ,efficient in getting car in for ‘just an oil change’ wait time was totally Not exceptable -over 2 hrs! Why! for ‘just an oil change’ wait time was totally Not exceptable -over 2 hrs! Why! More

Service was prompt and courteous. I would recommend this dealer to anyone who may ask. I was in and out in less than an hour dealer to anyone who may ask. I was in and out in less than an hour More

I was very impressed with the Heritage Honda service department. They have up to date technology to help me service my 2019 CRV. I will be coming back when I need service again. Thanks again for your p department. They have up to date technology to help me service my 2019 CRV. I will be coming back when I need service again. Thanks again for your professionalism. More