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Heritage Honda Bel Air - Service Center

Fallston, MD

4.8
1,304 Reviews

1,304 Reviews of Heritage Honda Bel Air - Service Center

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March 12, 2021

Efficient, Fast. Fairly close to my home. Nice workers. Too many words. Good, good, good, good, good, good, good good, good, good,good, good,good More

by mfreeland5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Ament, Chuck Robbins
Mar 13, 2021 -

Heritage Honda Bel Air responded

Hi, thank you so much for your positive comments about Heritage Honda Bel Air! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 10, 2021

Nick is always a pleasure to work with! Got me in and out quickly and always world class service. Explains everything clearly and keeps the customer first. Thanks Nick! More

by Sbitzey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sloan
Mar 11, 2021 -

Heritage Honda Bel Air responded

Hi, thank you for taking the time to leave a review for us at Heritage Honda Bel Air. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 08, 2021

I received a safety recall for my 2014 Accord. I contacted my local dealership and scheduled a service appointment. I’m very pleased with the customer service I received. Tony I. is very pleasan More

by Engl1628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Mar 10, 2021 -

Heritage Honda Bel Air responded

Thank you so much for your positive comments about Heritage Honda Bel Air! Please don't hesitate to reach out to us if there's anything more we can do!

March 05, 2021

Great people and great service! Nick Sloan is my service advisor and always gets everything taken care of. Purchased two Hondas here and will probably get another one day! More

by JPDrums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Grossma, Mike Dowdy, Bridget Alloway, . .
Mar 08, 2021 -

Heritage Honda Bel Air responded

Thank you for your support! We're happy we could help. If you have any further questions, please don't hesitate to reach out!

March 05, 2021

The car was ready ahead of schedule and the service writer was extremely easy to work with. I was happy that they didn’t try to sell me additional service. More

by Blnicholson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
Mar 08, 2021 -

Heritage Honda Bel Air responded

Thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!

March 05, 2021

Staff is friendly but when they won’t call you back it’s Very aggravating. I asked for my windshield wipers to be replaced. They did not replace the back one. My radio didn’t work I had to call and have th More

by deniseert73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget Alloway
Mar 08, 2021 -

Heritage Honda Bel Air responded

Thank you for taking the time to leave your honest feedback. Please give us a call or stop by to discuss your experience further. We are always happy to help.

March 04, 2021

Had good service during my last visit. Tony Icenroad explained what needed to be done and I told him what was wrong. Are vehicle was repaired. More

by lmacleod6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Icenrod
Mar 08, 2021 -

Heritage Honda Bel Air responded

Thank you for your support! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do!

March 04, 2021

Provided cirdial professional excellent service. Arrived early and was taken in immediately.All details of what services will be provided for review. Estimated time was much shorter than stated. Waiting are More

by MikeT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ballard
Mar 08, 2021 -

Heritage Honda Bel Air responded

We strive for a high level of customer satisfaction in all aspects of our dealership. If you have any further questions, please don't hesitate to reach out!

March 02, 2021

Had a flat tire with 9300 miles on the vehicle. She guided me to road service and then bring the car in. Surprised they didn’t have my tire in stock. Waited hours for Nick tocall with results. I had to More

by Dianapaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Heritage Honda Bel Air responded

Hi Diana! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2021

Michael was very helpful for my new cars first oil change. I was able to get some work done while I waited for the job to complete. More

by Cynthia.Licata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 03, 2021 -

Heritage Honda Bel Air responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Bel Air! We hope you continue to choose us for all your automotive needs! Take care!

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