Heritage Honda Bel Air - Service Center

Excellent service and vehicle completedOn time as they Excellent service and vehicle completed On time as they estimated. Friendly and knowledgeable. Facilities were clean and neat. Communications on bot Excellent service and vehicle completed On time as they estimated. Friendly and knowledgeable. Facilities were clean and neat. Communications on both parts of the client and company were clean and clear, this makes for a great communications. More

First time in to service my CR-V...Service Rep explained everything and took me all around the Service Center to get me acquainted. EXCELLENT! everything and took me all around the Service Center to get me acquainted. EXCELLENT! More

I said ‘yes’ for recommendation, but this might change to ‘NO’, depending on my next visit for maintenance. (I bought a ‘service pkg’ when I first leased, so not sure if I’m locked into this particular deal ‘NO’, depending on my next visit for maintenance. (I bought a ‘service pkg’ when I first leased, so not sure if I’m locked into this particular dealership.) Everything was GREAT (all the right worksheet boxes checked off!) till I drove off after the maintenance was completed and noticed a warning that my tire pressure was low! My service rep had driven my car around front to me and she failed to notice/say anything. Tires were rotated and pressure checked according to their checklist. Had to call from my next stop and though MY rep wasn’t available, they apologized and said to bring back. Again, she was on the phone, but afterwards, although someone else offered to help me as I stood by her desk, she let them and left the area, ignoring me. Air was added to all 4 tires, which was quite disturbing since it implied they never bothered to do this in the first place. Makes me wonder what ELSE was skipped!?! This couldn’t be explained to me, since “sorry, I wasn’t your original rep”. Then it took 2 people to delete the computer generated warning. Due to the volume of traffic by the time I left this 2nd visit, I couldn’t make a left turn out of the dealership and had to take the long way home. When I got home, I remembered to look at my trunk, above the bumper, where I thought I saw a dent while watching them add air. Sure enough, there IS one! Recalling my driving the previous day, I can’t see how this could have occurred, but since I can’t prove it happened during the time it was left at Honda, I’m on the hook for it. Oh, and the ‘free’ car wash, valued at $9, is barely worth it - entire back windshield wasn’t touched. All in all, this Honda visit did NOT make my day! More

Quick, honest and fair, I would definitely go back and recommend to others, and I do most of my regular service myself, convenient shuttle service too recommend to others, and I do most of my regular service myself, convenient shuttle service too More

I had an app at 9:30 n was taken on time work was done quickly and efficiently. Job well done by the team! The team took care of everything with no issues. Very satisfied with my visit quickly and efficiently. Job well done by the team! The team took care of everything with no issues. Very satisfied with my visit More

Tony in service is fantastic. He goes above and beyond to help the customer. I will not take my car anywhere else. The work is great and the price is better than other service places. I just got 4 brand new help the customer. I will not take my car anywhere else. The work is great and the price is better than other service places. I just got 4 brand new tires that worked out better priced than Goodyear and another tire company. More

We were traveling from Fla to Mass and thought we damaged our car. Rebecca was responsive and our car was all set. Thank you all our car. Rebecca was responsive and our car was all set. Thank you all More

The employees at Heritage Honda BelAir are professional, courteous, and accommodating. I called one morning to schedule a needed repair-they accommodated me that same day courteous, and accommodating. I called one morning to schedule a needed repair-they accommodated me that same day More

Great customer service. Tony informed me of all services and projected cost which was great. I was very comfortable waiting for my vehicle on site. They have gone above and beyond to make the customers feel and projected cost which was great. I was very comfortable waiting for my vehicle on site. They have gone above and beyond to make the customers feel safe while waiting for their vehicle. I will continue to use Heritage Honda. More

Mike Weatherman was a pleasure to deal with when I brought my car in for service. He kept me informed of any changes and the cost. brought my car in for service. He kept me informed of any changes and the cost. More