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Heritage Honda Bel Air - Service Center

Fallston, MD

4.9
1,306 Reviews

1,306 Reviews of Heritage Honda Bel Air - Service Center

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June 12, 2021

I was very pleased with the service. They were very friendly, helpful, and well priced. I would definitely recommend them to anyone looking to service their Honda. More

by Djnterps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
Jun 14, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help! Have a great day.

June 10, 2021

Cost was clear upfront, the service tech even found some coupons to help with the price. Car was ready when promised. Overall very good service. More

by GKruft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Robbins
Jun 12, 2021 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 10, 2021

Thanks Chrissy and JRay. You take great care of my vehicles and the communication about the current service & future services is always top notch! Thanks More

by teacher142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JRay
Jun 12, 2021 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 09, 2021

People very pleasant car was done in alotld time frame everything was great I've been at this dealership for over 4 years and haven't had a problem More

by dancingde2dddina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanislav Kovachki, Nick Sloan
Jun 10, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Feel free to reach out to us if you need anything. Have a wonderful day. Take care!

June 08, 2021

Just a routine service. Everything went fine. Are use their express service for the first time. I didn’t have a reservation for an appointment, but I was treated properly and courteously. The service was More

by Tod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Ament
Jun 09, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 08, 2021

Quick service helped me with discount explained service to be done and explained the next service in the future would definitely recommend the total experience More

by James004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Jun 09, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again in the future. Best wishes, Heritage Honda Bel Air

June 07, 2021

First of all, my name is Dennis. 3 hours for 4 tires First of all, my name is Dennis. 3 hours for 4 tires and oil change! Way too Long! 1st and last experience with Heritage Thanks More

by Dcstar56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Weatherman
Jun 09, 2021 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We appreciate your business and work hard to maintain a high level of customer satisfaction. Our goal is to provide routine service maintenance as efficiently and reliably as possible, and we sincerely apologize for your extended wait time, as this is not our way of doing business at any of our Heritage stores. We have shared your comments with our management team and service staff so they can use the feedback to improve their processes moving forward. Our Service Manager, Chrissy Frankos, would like to speak with you to personally apologize for the inconvenience and address any remaining concerns, but has been unsuccessful in locating your contact information in our database without your last name. To ensure your next service visit meets then exceeds your expectations, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 and she will be happy to assist. Again, thank you for your time and we hope to hear from you soon.

June 06, 2021

Professional and friendly service. Answered all of my questions. Comfortable and clean waiting area where you won't mind the wait. See you in July! More

by Smbalugo72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sloan
Jun 07, 2021 -

Heritage Honda Bel Air responded

Hi, thank you so much for your positive comments about Heritage Honda Bel Air! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2021

Excellent customer service, quick and easy service. Mike was great to deal with the entire time. Waiting room is great place to wait for end of service. More

by DFMoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
Jun 08, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you're ever in need of more help, please let us know! Take care!

June 04, 2021

As always Tony was a pleasure to deal with. He continues to service my vehicle with my needs in mind. I will definitely return. Julie checked me out because Tony was not in. She was very informative and ple More

by Ruthie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad, Julie Ament
Jun 07, 2021 -

Heritage Honda Bel Air responded

Hi Ruthie, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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