Heritage Honda Bel Air - Service Center

Went in for “Express Service” routine oil chg ., tire rotation and new wiper blades. Took 2 hrs! Upon arrival there were several employees in the service center but not one approached me while at my car. rotation and new wiper blades. Took 2 hrs! Upon arrival there were several employees in the service center but not one approached me while at my car. A customer waiting for her vehicle paid the most attention to me. I understand that people can be busy but I think someone could have at least acknowledged me and said we will be right with you. Terrible customer service. Zero stars! More

Service department is outstanding, professional and knowledgeable staff. Chuck kept me informed of the progress and made me aware of all the service specials. Definitely will return knowledgeable staff. Chuck kept me informed of the progress and made me aware of all the service specials. Definitely will return More

I like being able to schedule an appointment online it was fast and easy. Time spent at the dealership was minimal. Everyone was kind and friendly. was fast and easy. Time spent at the dealership was minimal. Everyone was kind and friendly. More

Called & got a service appointment right away. They diagnosed the problem and had the car back to me in a few hours. Very professional with everybody I dealt with. The car is running great. Nick was diagnosed the problem and had the car back to me in a few hours. Very professional with everybody I dealt with. The car is running great. Nick was great as always. See you next time. Thanks again Honda…. More

Always clean and comfortable. Plenty of room for customers waiting for their vehicles to sit and watch TV and/or read. Chairs are even comfortable enough for a quick snooze. customers waiting for their vehicles to sit and watch TV and/or read. Chairs are even comfortable enough for a quick snooze. More

Timely and don't t try to up-sell. I trust they are doing what is needed and not trying to get money out of me what is needed and not trying to get money out of me More

Becky explained what service was needed. Car was ready in less that one hour. Very efficient. I took my CRV in for an oil change and appreciated Becky telling me what other service I needed. in less that one hour. Very efficient. I took my CRV in for an oil change and appreciated Becky telling me what other service I needed. More

Basically, from beginning to end, the experience I had getting my starter replaced at Heritage Honda was a good experience. The communication was always timely & Julie did an extraordinary job. My only getting my starter replaced at Heritage Honda was a good experience. The communication was always timely & Julie did an extraordinary job. My only qualm with this experience was that fact Heritage wanted to “initially” charge me $648/aftermarket or $906/OEM for a new starter. This was BEYOND ridiculous; IMO‼️‼️ I refuse to get “ripped off” by dealer prices‼️‼️‼️ I was ready to go down & get my car outta there & take it to an “honest” garage. Fortunately, I was able to purchase a NEW “premium” starter on my own at $250 & they agreed to install it for me at $325 labor. $600 is about where this cost should be to replace a starter on a Honda CR-V in the first place. For this reason I rate my experience @ 4/5. Would I return to Heritage Honda for more service work ?? Maybe, it all depends on what type of service my vehicle would require. It’s common knowledge that dealers will “overcharge” the average consumer for their services.....but most of the time there can be more affordable alternatives. More

I was very pleased with the service. They were very friendly, helpful, and well priced. I would definitely recommend them to anyone looking to service their Honda. friendly, helpful, and well priced. I would definitely recommend them to anyone looking to service their Honda. More

Cost was clear upfront, the service tech even found some coupons to help with the price. Car was ready when promised. Overall very good service. coupons to help with the price. Car was ready when promised. Overall very good service. More