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Heritage Honda Bel Air - Service Center

Fallston, MD

4.8
1,304 Reviews

1,304 Reviews of Heritage Honda Bel Air - Service Center

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August 18, 2021

the facility was clean and organized. the staff members were very helpful and great with their services More

by malik1104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Aug 20, 2021 -

Heritage Honda Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 18, 2021

Friendly service. I Waited for the service to be completed and the waiting area was clean and comfortable More

by janhun61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Aug 20, 2021 -

Heritage Honda Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 18, 2021

I was checked in upon arrival, and checked out within an hour. Staff was very friendly, as well as, attentive to my need. In addition, I was very satisfied with the work performed on my vehicle. More

by Ms. V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
Aug 20, 2021 -

Heritage Honda Bel Air responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Honda Bel Air. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2021

Service personnel, very knowledgeable about their product who genuinely care about their customers. More

by canberra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
Aug 20, 2021 -

Heritage Honda Bel Air responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

August 14, 2021

My service advisor Mike, was friendly knowledgeable and courteous. All parts of the dealership that I saw were clean and inviting. I would say that I thought my wait time was a little bit longer than norma More

by Janpal2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
Aug 17, 2021 -

Heritage Honda Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 13, 2021

Very good service. Answered a of my questions honestly about maintenance options (time vs miles). More

by Joan F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2021 -

Heritage Honda Bel Air responded

Hi, thank you so much for your positive comments about Heritage Honda Bel Air! We hope you continue to choose us for all your automotive needs! Take care!

August 12, 2021

Easy to get an appointment. Oil change and tire rotation done in about an hour and a half. Nice, polite service person. I will return here for future service for my new Honda. More

by ACZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sloan
Aug 14, 2021 -

Heritage Honda Bel Air responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

August 10, 2021

The person I dealt with the whole time was Tony. Such a nice man, very polite and courteous. The place was so clean, i will never go back to Browns Honda on Crain Hwy again. Thats another story. The gentle More

by lley1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
August 10, 2021

Dealership is fast but thorough. Staff if friendly and accommodating to my nrads, the waiting room is clean and quiet as well as the restrooms More

by jskmpalm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Ament
August 10, 2021

My experience was extremely extremely extremely poor during this service visit. More

by MGETZ21014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie Ament
Aug 19, 2021 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We strive to meet then exceed your expectations and sincerely apologize this did not occur. Our Service Manager, Chrissy Frankos, has attempted to contact you to address your concerns as soon as possible, but has been unsuccessful in reaching you. At your earliest convenience, please contact Chrissy at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to learn more about your situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

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