Heritage Honda Bel Air - Service Center

Service advisor Julie was very pleasant to work with. Service was completed in a much shorter time than anticipated. Service was completed in a much shorter time than anticipated. More

Nick Sloan was a great help and pleasant to work with during my Honda Service. Personable and friendly! during my Honda Service. Personable and friendly! More

Tony is a honest kind and friendly person. He goes far and beyond for customers. I rate him a 💯 He goes far and beyond for customers. I rate him a 💯 More

Tony Icenroad is by far the best service advisor I have ever worked with. He truly cares about the customer and has built trust through his service. I have never felt more at ease about the services provid ever worked with. He truly cares about the customer and has built trust through his service. I have never felt more at ease about the services provided or the recommendations made. More

Chris Martinez at Heritage Honda in Bel Air provides incredible service! We ran over a large metal road sign at high speed, causing who-knows-what damage to the underside of our car. Chris took the tim incredible service! We ran over a large metal road sign at high speed, causing who-knows-what damage to the underside of our car. Chris took the time to road test and diagnose the problem. He found and corrected everything that was causing our new car to ride rough. What a relief! He even sent a shuttle to pick me up at my home which is 30 minutes away! To top ot off, he charged me less than another repair outfit charged me recently for doing nothing to my other car! I have never been happier with a service experience! Thank you Chris! More

Recently I had issues with missing keys to my civ both sets we lost and I called the dealership about getting them replaced. They explained what needed to be done and made arrangements to get the problem sets we lost and I called the dealership about getting them replaced. They explained what needed to be done and made arrangements to get the problem solved.Middle of this problem my husband was in the hospital in serious condition. It took many days to get back with them to work out arrangements it was with help and patience that the keys (fob) were matched with the civ. they worked with me on the price. They couldn't have given bette service!! More

We bought a New Honda HR-V in April 7, 2023 from Heritage Honda in Bel Air . We received an email from Honda on 1/5/2024 regarding Complimentary Service Pass, with an Oil Change, Tire Rotations & Multi Poin Honda in Bel Air . We received an email from Honda on 1/5/2024 regarding Complimentary Service Pass, with an Oil Change, Tire Rotations & Multi Point Inspections. The email stated "first two years or 24,000 miles." There was no mention of minimum number of miles driven or minimum length of time. I went to Honda in Bel Air in person on Monday 1/8/2024 & made an appointment to bring it in the next day @ 11 AM. I discussed the low mileage (between 2900 and 3000 miles) with the person I spoke to when I made the appointment. The car is used for around town. Today, 1/9/2024, I arrived on time & was promptly told by Julie that Honda would not pay for the advertised free service. I tried to reason with Julie, but she said "these are Honda's Rules, not ours". So I drove home in the Wind & Rain. Dealer Service Rating ZERO. Preston More

Called dealership service about a battery that had to be jumped. Tony helped me right away and provided me with a new battery. I left confident that my car was ready to get me where I had to go. jumped. Tony helped me right away and provided me with a new battery. I left confident that my car was ready to get me where I had to go. More

Great service! I request Jim McHugh every time I come in & I’m always satisfied! I request Jim McHugh every time I come in & I’m always satisfied! More