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Heritage Honda Bel Air - Service Center

Fallston, MD

4.9
1,306 Reviews
Call Service Center (410) 305-9448

1,306 Reviews of Heritage Honda Bel Air - Service Center

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October 18, 2021

I had an emergency starter problem was able to call in and get the go ahead to bring my car in. I am very appreciative to get my car in and running. More

by mjenkin47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dowdy
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Oct 19, 2021 -

Heritage Honda Bel Air responded

Hello, we are glad we could help! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 13, 2021

Good place to buy and have your car serviced. The people are what makes the place. More

by knitter_mishaps.0r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Lovelace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dowdy, Andrew Miller, . .
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Oct 18, 2021 -

Heritage Honda Bel Air responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Knitter. Thank you and we hope to see you again! Safe travels!

October 12, 2021

Mike, my service advisor was very polite and courteous. My scheduled oil change was done quickly and he explained everything that I needed. More

by reichartjohn0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
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Oct 18, 2021 -

Heritage Honda Bel Air responded

Hi, we're happy you found our staff Mike to be so supportive during your experience here at Heritage Honda Bel Air. We hope you have a great day!

October 12, 2021

I use this dealer for all my vehicles and maintenance. I have been happy with the service and people. More

by Mjackmonroe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Weatherman
Report | Print
Oct 18, 2021 -

Heritage Honda Bel Air responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Mjackmonroe. Thank you and we hope to see you again! Feel free to reach out to us if you need anything. Have a wonderful day.

October 07, 2021

You charge double for your parts I will never buy any parts from heritage Honda group ever More

by fredallen1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know her name but she worked in the service department she took down your information
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Oct 14, 2021 -

Heritage Honda Bel Air responded

Hi Fred. Thank you for taking the time to review Heritage Honda Bel Air. Our goal is to meet then exceed your expectations and sincerely apologize this did not occur. Our Service Manager, Chrissy Frankos, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to further discuss the situation and work toward a resolution that makes you happy. Again, thank you for your time and we hope to hear from you soon.

October 05, 2021

Thank you for always doing a great job with my pilot and keeping me safely on the road More

by Keller Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Lind
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Oct 06, 2021 -

Heritage Honda Bel Air responded

Hi Keller, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 04, 2021

They are always kind and courteous whether I come in with an appointment or not. More

by mellij
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2021 -

Heritage Honda Bel Air responded

Hello Mellij, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2021

Efficient staff and easy prices for customers. Waiting room is comfortable and accommodating. Smooth process. More

by dianesullivan1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurtis Pappas
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Oct 04, 2021 -

Heritage Honda Bel Air responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

September 29, 2021

Julie in sales was great. Was there 2 days and couldn't fix my. I think if you sold me the car then you should be able to fix it one way or the other. More

by osfanofbrob
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julie in service dept.
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Sep 29, 2021 -

Heritage Honda Bel Air responded

Hi , thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

September 27, 2021

Amazing service from the second I pulled in. Tony was kind and knowledgeable. I didnt feel any pressure to do more than what I came in for. I also called before they closed because I noticed a mark on More

by Stardust5437
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Sep 28, 2021 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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