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Heritage Honda Bel Air - Service Center

Fallston, MD

4.8
1,304 Reviews

1,304 Reviews of Heritage Honda Bel Air - Service Center

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December 14, 2021

Service department was super busy on a Saturday- I get that. But I wasn't welcomed, when someone finally took care of me I felt like a bother - they tried to upsell me and got an attitude when I declined. More

by Lefin89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont see the person I worked with
Dec 16, 2021 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. When you walk into our dealership, you should feel welcomed and important; we sincerely apologize you did not feel that way. This is certainly not our way of doing business, as we work hard to maintain a high level of customer satisfaction throughout your entire experience. Our Service Manager, Chrissy Frankos, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to further discuss the situation and rectify our missteps. Again, thank you for your time and we hope to hear from you soon.

December 09, 2021

They did thei r work quickly and checked with me first explaining that we probably would need a new battery. Also I didn’t wait long More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Dec 10, 2021 -

Heritage Honda Bel Air responded

Hi Yvonne, thank you for your support! We're happy we could help. Thank you so much for choosing Heritage Honda Bel Air as your first choice for service!

December 08, 2021

The service advisor was great to work with and service performed on my Honda was great. More

by Kenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sloan
Dec 10, 2021 -

Heritage Honda Bel Air responded

Hi Kenny, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 07, 2021

Service was quick, professional, and friendly! Arrived early for my appointment and was serviced quickly! More

by MrSparkle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in service department
Dec 08, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

December 04, 2021

The replacement of the window motor was done pretty quickly. The folks at Heritage don't believe in giving the customer a little extra though. They never clean my car when I have work done there. Not More

by psilberman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Dec 09, 2021 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. Our goal is to meet then exceed your expectations and we sincerely apologize if this did not occur. This is not our way of doing business, as we work hard to provide all customers with an exceptional experience. Our Service Manager, Chrissy Frankos, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to further discuss the situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

December 03, 2021

Took my van in to Honda to Have them figure out what was wrong. They were very helpful and got the job done fast! A little pricey but my van was back on the road the same day! I would highly recommend them More

by Melissa and Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony and Julie
Dec 07, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2021

I have no complaints when dealing with Belair Honda. I have always had service work done quickly and correctly on my 2013 Honda Accord. The service technicians are extremely courteous and professional. More

by TrekkerDS9TOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Sloan
Dec 03, 2021 -

Heritage Honda Bel Air responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

December 02, 2021

Two of our vehicles are Hondas. We moved to the area almost 2 years ago and Heritage Bel Air has taken great care of our cars. The service department is always very kind and professional; kudos to Becky More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky in service
Dec 04, 2021 -

Heritage Honda Bel Air responded

Hi Tommy, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 01, 2021

The service department staff are awesome. They provide coupons when needed for service and Nick is the bomb. He is a great service provider. Even the greeters are very nice and welcoming. I love the waiti More

by dsherwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sloan service advisor
Dec 02, 2021 -

Heritage Honda Bel Air responded

Hi, we're happy you found Nick to be so supportive during your experience here at Heritage Honda Bel Air. Thank you for the great review!

November 30, 2021

Always prompt and courteous service. All service items explain advance and pricing is reasonable and fair. More

by KMullen962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky, . .
Dec 01, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

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