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Heritage Honda Bel Air - Service Center

Fallston, MD

4.9
1,306 Reviews

1,306 Reviews of Heritage Honda Bel Air - Service Center

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May 01, 2022

My service writer was prompt, knowledgeable and attentive. I appreciated that he kept me informed, and made appropriate cost-saving recommecdations More

by Sandivaughan0912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
May 04, 2022 -

Heritage Honda Bel Air responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2022

On time,fast and effective car service appointment . Customer service was nice and friendly. Clean waiting room . More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McHugh
Apr 29, 2022 -

Heritage Honda Bel Air responded

Hi Kelly, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

April 27, 2022

The rep reviewed the car’s repair status, explained clearly what repairs were needed and kept me updated on the status of the repairs. More

by Carol.haag10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe in Service
Apr 28, 2022 -

Heritage Honda Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

April 26, 2022

Love this dealership. They always go above and beyond! They have restored my faith in dealerships. More

by Rick Yost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 27, 2022 -

Heritage Honda Bel Air responded

Hi Rick, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

April 26, 2022

The dealership is very accommodating. They explains everything needed as well as not needed during the service appointment. More

by Bowmancrewshopping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim in Service, Jonathan Schultz
Apr 27, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 21, 2022

I have always been pleased with the personable and professional way all employees have treated me at Honda inBel Air More

by antoinette2045
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dowdy
Apr 23, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

April 20, 2022

Service was performed on time and finished at the time promised,underwriter was very helpful with his recommendations More

by Marybob73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McHugh
Apr 23, 2022 -

Heritage Honda Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

April 19, 2022

They took care of my oil change and tire rotation however the steps they gave me to look at the ac issue wasn’t satisfactory to me. There’s an known issue with ac compressor and I wanted them to inspect it a More

by MRHondaGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe E
Apr 21, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would like to discuss your experience in more detail, please give us a call at (410) 343-5644 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

April 19, 2022

It is always a nice experience having my Honda serviced at Heritage Honda, and the service advisor, Nick, did an excellent job. More

by sspencer7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, service advisor
Apr 21, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 14, 2022

Superior service! Thank you Tony Icenroad and Team who did an excellent job servicing my Honda. I always bring my Honda to Heritage Honda and I always walk away delig More

by hortonpat7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Apr 15, 2022 -

Heritage Honda Bel Air responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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