Heritage Honda Bel Air - Service Center

Great service department team at Heritage Honda @ Bel Air. They are friendly and knowledgeable to help me keep my vehicle in top shape. Thank you Chrissy, JayRay, and the entire service department team. Air. They are friendly and knowledgeable to help me keep my vehicle in top shape. Thank you Chrissy, JayRay, and the entire service department team. More

I delt with Becky in the service department. She was great to work with very friendly, helpful and knowledgeable. Best person I’ve dealt with in a dealership in years. I give her 5 stars. She was great to work with very friendly, helpful and knowledgeable. Best person I’ve dealt with in a dealership in years. I give her 5 stars. More

I bought a brand new 2016 Honda Civic from Heritage Honda Bel Air. Since the beginning I had been in multiple times for electric problems with my radio and AC issues. I had been in 7 times for AC blowing war Bel Air. Since the beginning I had been in multiple times for electric problems with my radio and AC issues. I had been in 7 times for AC blowing warm on drivers side trying to get it fixed. Every 1-6 months or so it would blow warm again on one side. It wasn’t until I was out of warranty (3 months out of warranty to be exact) that they told me my compressor needed replaced and it would be 1695$ to replace. I had been in for this same issue SEVEN times over the course of 3-4 years trying to get this fixed right. It wasn’t until I had to call in to Honda corporate that I could get any attention from this dealership to try to make this right and it is still costing me hundreds of dollars to replace the compressor. I should not have to pay for an issue that they have not been able to fix properly since July of 2018!!! (If it was fixed right any other time I came in, it would have been under my warranty) instead I get sent home with a recharge to last me a few days to months until it all leaks out again. I will not recommend this dealership to anyone and I will not be buying another vehicle from here. I am very disappointed at how this was handled. I spoke to my advisor Tony and to the service manager Chrissy who I thought would help to make it right but failed to show any sympathy for all the failed service appointments in my record and the time I wasted in the shop. They should have made this right from seeing my documented history of service —or lack there of. Buy new somewhere else, learn from my mistake. They don’t care how many of us got a bad batch of cars they won’t stand behind their bad product. The worst part is that they reply to my review and state that this never happened. It did happen, i have all of the paperwork and they just flat out call me a liar on the internet but can't call me to apologize? Shady business and I will never recommend them to anyone again after the way I have been treated. More

Very fast, very straight forward, and so simple. Nick had me in and out in less than an hour which is one of reasons I still come here Nick had me in and out in less than an hour which is one of reasons I still come here More

They are my go to for now on because i feel comfortable with the excellent service. with the excellent service. More

Is there a word for better than THE BEST? Complete attention to what I needed and wanted, concerned and patient, helped in every area. Jacque Brown & Tyler Langford are dreamweavers. Alway Complete attention to what I needed and wanted, concerned and patient, helped in every area. Jacque Brown & Tyler Langford are dreamweavers. Always found Honda to be the company to pick and deal with. Have told my friends and others how much better the Honda policies , service plans , and leasing procedures are. This is my third leased car from Honda. Was living in Florida, now in Maryland and these two gentlemen made me feel just as comfortable and secure as I did in Florida. They are super salesmen and I will always do business with Honda. Thank you sincerely! More

As usual, the service was excellent. Nick was very polite and personable, answered all my questions and the service staff solved my problem in a timely manner. The coffee wasn't bad, eit Nick was very polite and personable, answered all my questions and the service staff solved my problem in a timely manner. The coffee wasn't bad, either. More

The staff is friendly, helpful, respectful, timely, and does quality work. A quality and pleasant experience. does quality work. A quality and pleasant experience. More

My appt. Was taken on time and done on time. Becky was great and explained everything since this was my first time at Bel Air Honda. Was taken on time and done on time. Becky was great and explained everything since this was my first time at Bel Air Honda. More

Heritage Honda Bel Air as an awesome staff and they care about they customers and i will most definitely highly recommend this dealership to my friends and family. about they customers and i will most definitely highly recommend this dealership to my friends and family. More