Heritage Honda Bel Air - Service Center

Crissy has been our service advisor for several years. When I call for her, she returns my calls if she is not immediately available. She reviews our service record and recommends appropriate service for When I call for her, she returns my calls if she is not immediately available. She reviews our service record and recommends appropriate service for the mileage and condition of our vehicle. She understands our limited financial resources when providing feedback on inspections completed and helps us know what is necessary for the safe operation of our vehicle. Her explanations are clear as are her recommendations. Crissy has a very pleasant and helpful demeanor. She is up-front about when the vehicle will be ready and calls to let me know when service has been completed. I am pleased to offer a positive review for Crissy. She is the person I will contact when service is required for Honda Accord. As an aside, she has, on occasion, had a technician install wiper blade inserts and bulbs replaced as an amenity. We are truly grateful and appreciative of this approach to customer service. Cheers for Crissy. Respectfully submitted by: David and Alice Flumbaum More

I would like to compliment one of your employees, Ms. Chrissy Richmond, for the excellent service she provided me last week. Ms. Richmond went out of her way to be accommodating and provided me a servic Chrissy Richmond, for the excellent service she provided me last week. Ms. Richmond went out of her way to be accommodating and provided me a service that went far above and beyond my expectations. She was professional, pleasant, efficient, polite, and helpful. I feel that she is an asset to your organization and is part of the reason why I look forward to doing business with you again in the future. Please kindly convey my sincere thanks to Ms. Richmond for her commitment to great customer service. More

I absolutely recommend Bel Air Honda and Service Advisor, Chrissy Richmond. Chrissy and her team have always given me tip top service for over ten years. This weekend Chrissy and her team again did an excel Chrissy Richmond. Chrissy and her team have always given me tip top service for over ten years. This weekend Chrissy and her team again did an excellent job servicing my Honda. Chrissy always does a great job of keeping me informed and providing excellent recommendations. Great service is hard to find, but I get I get every time I work with Chrissy and her team! More

My unexpected service visit was AMAZING! Seriously, who says that about automotive service? I am in awe and so thankful for the wonderful staff I met at Bel Air Honda! My Acura MDX unexpectedly died at t says that about automotive service? I am in awe and so thankful for the wonderful staff I met at Bel Air Honda! My Acura MDX unexpectedly died at the local gas station. A wonderful man helped me restart my car but suggested that I go to Bel Air Honda so that they could look at my battery. The only caveat is that my 110 pound chocolate lab, Walter was in the car with me. I showed up at the service center and Bruce Knapik was able to take my car immediately. I told him about Walter in the back of the car and he said that I could bring him into the service center with me! Really?!! I was astonished! The kindness and consideration was incredible and to top the story off, the service tech checked my battery and said that I didn't need a new one but that the terminal was so corroded that it just needed to be cleaned up--I was desperate and they could have made a cheap buck by charging me for a new battery and placement--I never would have been wiser. Walter and I felt very much at home and appreciated all of the dog stories and smiles! Thanks Bel Air Honda, you'll be seeing us again soon--for routine maintenance! More

I had a good experience shopping at the Bel air Honda. The salesman was very friendly and offered me a fair price for the new Accord. The salesman was very friendly and offered me a fair price for the new Accord. More

I brought my '12 Honda Accord ex-l in for 30,000 mile check and service. I made my appointment in advance and had no trouble getting set with a convienient day of the week. Upon arrival I was immediately check and service. I made my appointment in advance and had no trouble getting set with a convienient day of the week. Upon arrival I was immediately greeted by Bruce Knapik, service manager, who checked my vehicle in. As per my request, a "loaner" vehicle was provided for my return home(brought the cAR IN NITE BEFORE). bY 10 A.M. the next day, I had received a call from Honda stating that my car was just about complete but, that there was other work that could be done (power steering flush, it was dark, and the brake rotors were producing a slight vibration, I chose to fore-go these at this time.. 20 mins. later my phone rang and Bruce said that the work was complete..come and get it at my convieniece. Great service and professionally friendly attitudes.. Always a pleasure to bring all of my cars there.. More

At Bel Air Honda customer service was friendly and they At Bel Air Honda customer service was friendly and they got the job done. The employee cooperated very well and nicely. I would go back if an At Bel Air Honda customer service was friendly and they got the job done. The employee cooperated very well and nicely. I would go back if another problem occurred. More

Chrissy always does a great job handling my service needs in a timely and efficient manner. Also she always makes herself available to answer any questions I might have regarding my the service being done to in a timely and efficient manner. Also she always makes herself available to answer any questions I might have regarding my the service being done to my car. #great customer service More

I was really pleased with the service provided by Chrissy Richmond in the Service Dept. I did not realize my car was due for service and I called Chrissy that morning explaining that I would be out of town Richmond in the Service Dept. I did not realize my car was due for service and I called Chrissy that morning explaining that I would be out of town and I needed my car serviced. Chrissy got me in within two hours and my car was ready after a few hours more. I am really impressed with the Service Department at Bel Air Honda and the customer service Chrissy provided. More

I have received courteous and friendly service with Chrissy Richmond every time. She goes the extra mile to make sure my service is complete and accurate. I have had problems with tires and she is extr Chrissy Richmond every time. She goes the extra mile to make sure my service is complete and accurate. I have had problems with tires and she is extremely patient and I believe the problem has been corrected. More