Heritage Honda Bel Air - Service Center

When I take my car to Bel air Honda for service, I see Chrissy Richmond exclusively! She has a great personality and is a pleasure to deal with! She sees to it that my car is serviced properly, and lets m Chrissy Richmond exclusively! She has a great personality and is a pleasure to deal with! She sees to it that my car is serviced properly, and lets me know what service is due in the near future! I have the utmost confidence in Chrissy Richmond looking out for me, the customer! She is definitely a huge asset to Bel Air Honda Service Department, and the impact of her actions bring credit to her, the Service Department, and the entire dealership! I feel very good about bringing my car in for service when it's due since I'd rather pay for routine maintenance than deal with BIG, unexpected expenses I'd have to pay for not getting routine maintenance. My son now owns the 2004 Accord V-6 coupe I bought new at Bel Air Honda. I saw to it that recommended service was done during the time I owned it. I constantly got compliments on how well it looked and performed - people were amazed it was a 2004! Before he took ownership, I asked Chrissy Richmond what I should have done so my son wouldn't have to deal with any issues for at least two years. The services Chrissy recommended were performed, as well as the purchase of new Michelin tires. Yes, Bel Air Honda sells tires at prices that compete very well with any tire outfit around here! I have peace of mind, knowing my son doesn't have to worry about his car. If you have a car and care about it, take it to Bel Air Honda for routine maintenance and see Chrissy Richmond! Mike Ferry, Havre de Grace More

My experience was grat. Well attended to and in time. Taking time to explain to me what is to be done. My waiting period was not long. Taking time to explain to me what is to be done. My waiting period was not long. More

I brought my 2006 Civic in for paint repair which was covered by Honda. Everything went smoothly. The paint job was fantastic. The service was outstanding. Ashley even made arrangements with the rent covered by Honda. Everything went smoothly. The paint job was fantastic. The service was outstanding. Ashley even made arrangements with the rental car company for me. Fresh baked cookies and coffee while you wait. I've always been treated well every time I've had my car in for service. Go Honda. Go Bel Air Honda. More

The service at Bel Air Honda is excellent. I came in for an oil change and Chrissy came over to greet me immediately. Whenever I bring my Honda in for service, if I don’t see Chrissy or she is busy with an an oil change and Chrissy came over to greet me immediately. Whenever I bring my Honda in for service, if I don’t see Chrissy or she is busy with another customer, I will always wait for her. She always lets me know when the Honda is due for the next service. If you are serious about keeping your car in great shape, like I am, I would definitely recommend the service department at Bel Air Honda. More

I brought my car in for a safety recall and the problem was handled very well and in a timely manner. They even reset my radio code which I appreciated very much. Chrissy and everyone was very helpful. was handled very well and in a timely manner. They even reset my radio code which I appreciated very much. Chrissy and everyone was very helpful. More

The service was excellent. I came in for an oil change. I had a coupon which had been mailed to my home. When I pulled into the dock, Chrissy came over right away. When I expressed concern about the numb I had a coupon which had been mailed to my home. When I pulled into the dock, Chrissy came over right away. When I expressed concern about the number of cars I saw, Chrissy assured me the was plenty of time to get the oil change. She was right. It didn't take long and the price was lower than the coupon. When I asked Chrissy about what other services my car was scheduled for, she went to the computer and checked into everything that had been done. She let me know what was needed on my next visit, and had the car outside waiting for me. I was very pleased with every aspect of my visit. More

I did not purchase my vehicle from Bel Air Honda, but have been taking it to them for service since I moved to the area. The service people are always kind and attentive. I have not spoken to anyone th have been taking it to them for service since I moved to the area. The service people are always kind and attentive. I have not spoken to anyone that does not seem knowledgeable and does not have a smile on their face which eases a lot of frustration. Service is always timely, and reasonably priced. I will continue to take my car there, and would definitely consider purchasing my next Honda from them as well. More

Visited dealership with busted mirror Chrissy ordered me a new one,gave me an estimate price and made an appointment for the next day. I arrived at 7:30am and was back home at 8:45am plus I had the oil chan a new one,gave me an estimate price and made an appointment for the next day. I arrived at 7:30am and was back home at 8:45am plus I had the oil changed. I could not be happier with Chrissy and the service and workmanship. More

Bruce provided exceptional service while servicing two cars for me. The was service for a door actuator and brakes along with and oil service. The actuator was not in but it was ordered and will be inst cars for me. The was service for a door actuator and brakes along with and oil service. The actuator was not in but it was ordered and will be installed next week. The other car required a new key. The time to program the key did not take as long as originally estimated and it was checked twice before leaving to be sure it was programmed correctly. During the coordination of working on two cars. Bruce kept me informed of the estimated repairs, the cost and when the cars would be complete. This is all that I can ask for when having work done on my cars. More

I get all of my service done at Bel Air Honda for my 2011 Pilot and my Odyssey that I recently traded. Almost every time I have dealt with Chrissy Richmond and it has always been a great experience, she gree Pilot and my Odyssey that I recently traded. Almost every time I have dealt with Chrissy Richmond and it has always been a great experience, she greets you with a smile on her face and knows me by name which is very nice. She is on the ball and very knowledgeable about the service department and exactly correct on the time the service will take and keeps me informed. She is not only a credit to herself but the dealership as well and I consider her a great asset to the dealership. John Graham More