Heritage Honda Bel Air - Service Center

You must go to Bel Air Honda in Fallston, MD I have been in customer service for over 30 years and as employees you are the "front line" and the foundation that creates or breaks a company. I wa I have been in customer service for over 30 years and as employees you are the "front line" and the foundation that creates or breaks a company. I was raised with the philosophy "There is no second chance for a first impression". . But, what happens on the following visits? Whether I was getting service, looking at car with the kids, walking through the lot wishing for that shiny new Honda I have only experienced world class customer service EVERY TIME. Friendly smiles, family oriented, knowledgeable professionals that are really honest. I just bought my second Honda from Bel Air Honda and I am confident that I will not see them often enough for them to remember me, but I will Always receive the finest in the world class service fromm this dealership. I just wanted to say Thank you Bel Air Honda for all you do every day. Sandy Willnecker More

Thanks Rick! I had a great experience at Belair Honda! My salesman Rick, was very professional, knowledgeable and most importantly not pushy! I was able to test I had a great experience at Belair Honda! My salesman Rick, was very professional, knowledgeable and most importantly not pushy! I was able to test drive a 2014 Honda Crosstour...What an awesome vehicle! I currently own a 2007 Honda Accord, when I decide to purchase my next Honda It would be from Belair Honda, with my salesman of choice Rick Tassone! Thanks Again Robin B More

Oil Change Service was fast and efficient. Pulled right up to the door, pulled in and was greeted by Chrissy. Car was taken right away and the service was done Service was fast and efficient. Pulled right up to the door, pulled in and was greeted by Chrissy. Car was taken right away and the service was done in less than 45 minutes. Very well done. More

Service Department the Best I had a great experience, the service was timely and friendly. The hospitality is great cookies, coffee and a car wash what more could you ask for. I had a great experience, the service was timely and friendly. The hospitality is great cookies, coffee and a car wash what more could you ask for. More

Friendly service I went in for an oil change, brake inspection, and multi-point inspection. I thought I needed to get the brake fluid changed since I've had the car f I went in for an oil change, brake inspection, and multi-point inspection. I thought I needed to get the brake fluid changed since I've had the car for 3 years. The service advisor checked my records and informed me that service had been done during a previous service visit. She did recommend a fuel system service, power steering flush, tires and alignment. I agreed to the fuel system and power steering flush and these services were done quickly. Since it was Wednesday, I received my "ladies" discount. My car was washed before I left. The next day I noticed that on of my magnets was missing from the back and called to see if it had fallen off in the car wash. Angela, I think that was her name, gladly checked and found it and is mailing it back to me. I don't think too many places would have done that. More

New Car Service Experience The service specialist was couteous. He took the time assist and explain in detail the service that was be conducted on my vehicle. Great Job! The service specialist was couteous. He took the time assist and explain in detail the service that was be conducted on my vehicle. Great Job! More

nice but expensive my vehicle had been serviced a few months ago at a local shop for the same issue. they didn't fix the issue properly since my car started acting up ag my vehicle had been serviced a few months ago at a local shop for the same issue. they didn't fix the issue properly since my car started acting up again within 3 months. however, at least their prices were more reasonable. labor was $250! thats more than the local shop charged for the parts and labor. that just seems high for me. especially considering they are part of a dealer. aren't they making enough money selling cars to make their labor prices a little more reasonable? More