Heritage Honda Bel Air - Service Center

Best Dealership in Belair I have been bring my CRV to this dealership for sometime. When my husband and I bought the CRV in 2000 it was Shaffer and Strominger.(Belair) Our firs I have been bring my CRV to this dealership for sometime. When my husband and I bought the CRV in 2000 it was Shaffer and Strominger.(Belair) Our first Honda and it's has been great. The service has been good and dependable and close to home. All tota lour years with the Honda dealership is 14 and no complaints. More

Great Customer Service The key to repeat business and a happy customer is Great Customer Service and that's what Bel Air Honda Provides ( and I should know.. I have been a c The key to repeat business and a happy customer is Great Customer Service and that's what Bel Air Honda Provides ( and I should know.. I have been a customer for over 17 years). When I drove into the service center Chrissy Richmond immediately made eye contact (great), got up (very good) and walked toward my car (fantastic!) to welcome me and record the reason for my visit. Rodney Dangerfield never got any respect but I am pretty sure even Rodney would have felt better at Bel Air Honda. I was surprised when I returned to pick up my car that Chrissy addressed me by name (I did not have to tell her who I was!!) and promptly arranged to have my car brought to the pick up area. She explained all the service that was performed and asked if I had any questions... Great service... Love it!!. Sales, Service, Parts, all good... More

Review of Service on 5/8/2014 I purchased my Honda from Bel Air and I have always had excellent service at Bel Air Honda. The employees are helpful, knowledgeable and courteous. I I purchased my Honda from Bel Air and I have always had excellent service at Bel Air Honda. The employees are helpful, knowledgeable and courteous. I have worked with Chrissy Richardson on many occasions and she is efficient, knowledgeable and very helpful. I have never been disappointed in my service or in my interactions with Chrissy. More

Repair of my 2003 Honda Accord Tom Heiser recently oversaw the repair of my 2003 Honda Accord. Everything went smoothly, my Honda was repaired on time with Tom's personal guidance. Tom Heiser recently oversaw the repair of my 2003 Honda Accord. Everything went smoothly, my Honda was repaired on time with Tom's personal guidance. More

Chrissy Richmond review for 4/28/14 I have my Honda Accord serviced only @ Bel Air Honda and try to work as regularly as possible with Chrissy because I have found her to be knowledgeabl I have my Honda Accord serviced only @ Bel Air Honda and try to work as regularly as possible with Chrissy because I have found her to be knowledgeable, helpful, attentive, pleasant, informative, cheerful, thorough and honest. In short, in my opinion, she is an excellent Service Representative and employee. More

If mommas not happy, nobody is happy...and momma is happy ! Thank you BelAir Honda for the fast oil change service, you even washed the car for my wife and made her Happy!. According to my wife who took the car Thank you BelAir Honda for the fast oil change service, you even washed the car for my wife and made her Happy!. According to my wife who took the car in for service Tom Heiser is a Prince of a guy who made her visit pleasant and painless! Thanks Mark Williams More

Poor Communication Resulted in Disappointing Visit Let me preface my comments by stating that my greatest grievance is against Honda in general, for not recognizing my Acura warranty despite the fact t Let me preface my comments by stating that my greatest grievance is against Honda in general, for not recognizing my Acura warranty despite the fact that I purchased the vehicle from a Honda Dealership in VA and was led to believe that I could rely on Honda for my servicing. This resulted in a very long, stressful and unproductive day, and my not getting the service done that was my primary purpose for this visit. That said, despite telling Brianna(?) these details when I made the appointment, I was not informed Honda would not accept my warranty, and the details I'd given her were not recorded and passed on to the service advisor (Brittany). I cite communication as a problem not only for these reasons, but also because this issue resulted in multiple phone calls throughout the day, to include the Honda dealership I purchased it from in an attempt to validate my warranty. Furthermore, I was unable to reach my service advisor for a few hours despite multiple calls for a status, and culminated in an hour+ wait for my return shuttle since no one would communicate with the shuttle driver. While I understand that the warranty policy may tie the hands of this dealership, I believe it could have been handled better, and considering I still agreed to nearly $500 for routine maintenance, I would have expected some discount (I read something elsewhere about a Wednesday Ladies discount?), or some coupon for future service due to a wasted day. I now am facing a 3rd garage visit in less than 2 weeks - did I fail to mention I had learned of the faulty air conditioning while on vacation last week in TN? I paid a mechanic there to identify the problem (which I did not have the time remaining to have repaired there), only to pay Honda for again, despite informing them of the condenser problem from the start (my service advisory disagreed with their findings initially). So no, I'm not satisfied and I doubt I will be back, since apparently you don't work on Acuras under warranty. More

Slow Leak Driver Side Rear Tire During the sub-zero temperatures Maryland experienced in February the dashboard showed a warning light for low tire pressure. Three of the tires were During the sub-zero temperatures Maryland experienced in February the dashboard showed a warning light for low tire pressure. Three of the tires were fine, but the rear tire on the driver's side indicated a level of only 20 pounds when it should have been 33 pounds. My husband knew it is common for tires to lose pressure in extremely cold temperatures so we weren't too concerned. However, the problem continued whenever there was a sudden drop in temperature and/or barometric pressure. We thought it might be a defective tire since our Odyssey only had 8000 miles on it when the problem first occurred. Finally, on May 1st after experiencing yet another low pressure in the same tire on Tuesday April 29 I took our Odyssey to Bel Air Honda. I explained the problem. The mechanic discovered the tire did indeed have a slow leak. A plug was put in. The work is guaranteed for the life of the tire. Hopefully, I'll no longer have to worry about temperature and barometric pressure changes having an effect on that tire's pressure. The cost was $15.93 ---- $14.00 of that was labor. More

Thank You Chrissy!!! I count on Bel Air Honda’s service department to help me maintain my Hondas. I have a wonder relationship with Chrissy Richmond. She is always court I count on Bel Air Honda’s service department to help me maintain my Hondas. I have a wonder relationship with Chrissy Richmond. She is always courteous and polite. She always greets me by my name and notifies the Honda technician, Jason Ray (JRay), that I’m there. I am very fortunate that I have both to help me keep my vehicles in excellent shape. The wait is always reasonable for any service. Chrissy always lets me of when my next service will be due. I would not take my vehicles anywhere else for service!!! Thank you Chrissy and JRay. More