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Heritage Honda Bel Air - Service Center

Fallston, MD

4.8
1,304 Reviews

1,304 Reviews of Heritage Honda Bel Air - Service Center

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October 08, 2022

My service advisor is Jim McHugh and I would never go to anybody else! He makes sure I totally understand what my vehicle needs and works out the best prices for me with available discounts and coupons. He More

by Emsmarinarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James McHugh Service Dept
Oct 12, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

October 05, 2022

Always a pleasure to have our Honda automobiles serviced at Heritage Honda. The staff at Heritage are great to deal with and do a great job. We would definitely recommend this dealership to our friends. More

by 3097
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduard Svidunovich
Oct 10, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 27, 2022

I was told that I would receive two free oil changes when I bought my car. Nobody mentioned that there was a SIX MONTH time limit to use BOTH oil changes. Who is burning so much oil that they need two oil ch More

by vancemusic2748
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trevin Dayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blaine Dillport
Oct 05, 2022 -

Heritage Honda Bel Air responded

Thank you for sharing feedback about Heritage Honda Bel Air. We take great pride in providing an exceptional experience to all customers and sincerely apologize as it appears this did not occur. We greatly appreciate you taking the time to speak with our Service Manager, Chrissy Frankos, allowing us to immediately address your concerns. As discussed, if you have any additional questions or concerns, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060. Again, thank you for your time and feedback.

September 23, 2022

I always have Nick Becker service my vehicle. He is informative and always is efficient. More

by Burl3357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Becker
Sep 25, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 23, 2022

Nicholas is the best. very friendly and awesome customer service. He took the time to go over the service inspection and recommendations. More

by lilhans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas
Sep 25, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 22, 2022

Been going to them for 18 years for service of my hondas great people and service More

by Hondalover333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Eff
Sep 25, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

September 19, 2022

Had a excellent customer service by Tonnie. Very kind and great explanation in details. Thanks you. More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonie
Sep 20, 2022 -

Heritage Honda Bel Air responded

Hi Susan, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Bel Air! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 17, 2022

Tony was great and very timely with response and work being performed the video review was great! More

by Wwanless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Sep 19, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

September 15, 2022

Tony did an excellent job taking care of me for my car maintenance. He kept me informed and the car was ready when I requested. I am extremely satisfied with the service I received. More

by James.baker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Icenroad
Sep 17, 2022 -

Heritage Honda Bel Air responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 15, 2022

Service was very fast. This is very important when you are waiting for your car. Staff was very knowledgeable and helpful. More

by cselchert3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduard Svidunovich
Sep 17, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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