Heritage Honda Bel Air - Service Center

Not So Simple Detail I purchased a new 2014 Honda Odyssey in March 2014. When I took delivery the car wasn’t as clean as I seen other cars leaving the dealership. I purc I purchased a new 2014 Honda Odyssey in March 2014. When I took delivery the car wasn’t as clean as I seen other cars leaving the dealership. I purchased a lot of new cars and this is the first one that wasn’t cleaned very well. The car even had plastic on the exterior that I removed when I got home. I mentioned this to the salesman and he spoke to his manager and the manger told me to bring it back in and they would detail it and make it right even fill up the tank and a loaner car. I asked about having the cleaning done at my first oil change and they said that would be ok. My first oil change was due and I contacted my salesman about service and the detail that was promised to me along with filling up the tank and a loaner car. The salesman said he spoke to the manger the (same person that told me about the detail, filling up the tank, and a loaner car) and he said they could only do the detail. I called the manager and was able to remind him of the things that we discussed when I took delivery of my new car. He was very cooperative and agreed to the things we discussed. I dropped off my car for service and a few hours later I received a phone call that the car was done. I thought wow that was fast. I sent an email to my salesman to check and make sure the car was clean. I returned to the dealership to pick up my car and my salesman said he just checked on it and sent it back to get a few things cleaned. At this point I thought ok they are making sure it really looks good. After 30 minutes of waiting I was told it was done. They brought the car around to where I first took delivery and it really looked good. I checked a few things open some doors and everything looked good. However, when I returned home I checked the third row and the trunk area. These areas were not even touched. The floor mat in the third row still had dirt on it and the trunk area had dirt there as well. So I guess a detail cleaning in my mind is different than the dealerships. I sent my salesman an email about the cleaning and that he should be aware of it and to let the appropriate people know. His response "I will let the manager know". In the end if you offer your customers something as simple as detailing a car try not messing that up and maybe check on the quality of work your employees are doing so your customers don’t have to make you aware of them. More

Horrible Service Department I have 3 had a bad experiences with the Bel Air Honda Service Department. I would think twice before you get your car service there. 1 -- In 201 I have 3 had a bad experiences with the Bel Air Honda Service Department. I would think twice before you get your car service there. 1 -- In 2013 had them repair my car after an accident. It took them 3 times to get things right. They do not do the body work themselves. I was just told last week they still do not do body work on-site. 2-- I took my care in about 6 months ago for a normal service and they did not reassemble the car correctly. I was able to see this prior to leaving the dealer and they fixed it. 3 -Last Saturday, I dropped my car of for normal service and my check engine light was on. They were understaffed and did not communicate to me at all. I had to call them in the afternoon to see ask what was going on with my car. I was told it would be ready at 2:30. I showed up and they had not even started the work. Later I was called and they told me there were having issues and could not fix the problem. No communication, understaffed, inexperienced service advisors and this resulted in a horrible experience. The Service Advisors did not know what they were doing. Every service advisor there had about 2 weeks experience. I took my care to a dealership in Towson on Tuesday, They had the part that was needed to fix it, Bel Air Honda told me I needed a wheel alignment done. The Towson dealer hooked my car up to a vision system and showed me everything was fine. That means that Bel Air Honda told me I needed work done without knowing. Be aware of them trying to overcharge. More

Nothing but the best For the last 10 years, I've only purchased and serviced my cars at Bel Air Honda. I don't see changing that in the forseeable future. I appreciate t For the last 10 years, I've only purchased and serviced my cars at Bel Air Honda. I don't see changing that in the forseeable future. I appreciate the way I'm treated, the honesty of the Service staff, the ability for them to get me in last minute for routine work, and the friendliness. More

good experience My '13 civic had a service due soon A1 message on my dashboard, turned out just an oil change. Was there at 950am, got out at 1120, not too bad. Had My '13 civic had a service due soon A1 message on my dashboard, turned out just an oil change. Was there at 950am, got out at 1120, not too bad. Had awesome cookies and coffee for free. Friendly staff, good service. Planning on doing all my maintenance services for this car here at Bel Air Honda. More

Oil Change The experience was quick and easy. Everyone was very helpful and professional. Everything was explained well and I felt my car was in good hands. The experience was quick and easy. Everyone was very helpful and professional. Everything was explained well and I felt my car was in good hands. More

Battery died. Went to the dealership this evening due to a dead battery. Collin, the mechanic was efficient, customer friendly, personable, explained the problem, Went to the dealership this evening due to a dead battery. Collin, the mechanic was efficient, customer friendly, personable, explained the problem, replaced the battery. More

Always helpful I took my car into the dealership due to a nail in my tire. The service people took it back looked at the tire and added air to all the tires. No ap I took my car into the dealership due to a nail in my tire. The service people took it back looked at the tire and added air to all the tires. No appointment needed and service with a smile!!! More

Oil Change The staff at Bel Air Honda and my service consultant, JR Hamilton were extremely friendly, helpful and knowledgeable. I will be back to Bel Air Honda. The staff at Bel Air Honda and my service consultant, JR Hamilton were extremely friendly, helpful and knowledgeable. I will be back to Bel Air Honda. More

Service Dept. As always the customer service delivered by Chrissy Richmond, and also J R Hamilton (formerly Sales, now Service Dept), was over and above expectation As always the customer service delivered by Chrissy Richmond, and also J R Hamilton (formerly Sales, now Service Dept), was over and above expectations. I have been bringing my Honda's to this dealership for the past 10 years (approximate). For most of those years I have dealt with Chrissy in the Service Department and everytime I see her she always makes me feel like I am a favorite/special customer. The same with J R Hamilton....both my husband and I bought Honda's from J R 4 years ago and everytime he see's us he treats us like we are special customers too. Please realize that there are many "great" auto's out there these days but not only does the car I purchase have to be a great vehicle but the dealership employees I must work with after the purchase of a car must be wonderful to deal with....otherwise I would not purchase a vechile from the dealership. Take my word on the above. Back in the late 1970's I purchased a Toyota (which is a good auto) from different local dealership but because the Service Dept. screwed around with me, I never went back to them again to purchase a Toyota. I truly base purchasing my a new auto on a dealerships customer service. More

Excellent Service Anytime I take either of my Honda vehicles in for service, Chrissy always does an amazing job! I always look for her when I have any Service questions Anytime I take either of my Honda vehicles in for service, Chrissy always does an amazing job! I always look for her when I have any Service questions -she is awesome! I do trust what she recommends for my vehicles and she is straight up front and no nonsense like a lot of other Service Rep's that I've dealt with in the past. Other Honda Employees see her for any car / service questions. A+++!! - BrianW. More