Heritage Honda Bel Air - Service Center

Honda Civic Paint Recall After waiting 6 months for an appointment to get my car painted under a Honda recall, I was finally able to get it painted. I was to have my car at t After waiting 6 months for an appointment to get my car painted under a Honda recall, I was finally able to get it painted. I was to have my car at the dealership by 9 am on Monday morning and it would be returned to me by Friday at 5 pm. I dropped my car off on Sunday night. I called on Friday morning at 10 am to see when my car would be ready. I was told by Rick that he would call the body shop and would call me right back. No one ever mentioned that there was not an onsite body shop. About 20 minutes later I received a call from Lynn at All Pro Body Shop. She informed me that my car would not be ready until Monday. The body shop does not work overtime or on weekends. I called Rick and he said he could supply me with a courtesy car and would call me when it was ready. I did not hear from him by 5 pm and did not receive a call back when I left a message for him. I went to the dealership and he said no car was available, but magically as I was standing there one appeared. I was able to use the car for the weekend. On Monday, I received a call at 3:30 pm from Lynn saying my car was ready. I went to the dealership at 5 pm and waited for a few minutes while the cashier studied her flash cards before she acknowledged me and I waited for another 15 minutes while the one person working helped another customer. He finally helped me and told me my car was out front somewhere and gave me the keys. I told him I wanted to pull it in the garage and see it after I read another review on this website and he said OK. He also had no idea I had a courtesy car. I looked around out front for my car and did not see it. It was out back next to the car wash. Good thing I have a key fob that works. All Pro did a good job. The paint looks great. Take home message: communication and customer service are severely lacking, there is no on site body shop. Even though I was not a paying customer, I still should have been treated like a valuable Honda customer. More

Ben Myers in service is Top Talent! Ben Myers in Honda's service department is top notch in the industry. I have always received amazing customer service from Ben and he is a master of h Ben Myers in Honda's service department is top notch in the industry. I have always received amazing customer service from Ben and he is a master of his craft. Thanks for raising the bar! More

lacking It took 2 hours for an oil change even when I made an appt. And I requested that they run the car through the car wash amd that was not even done! It took 2 hours for an oil change even when I made an appt. And I requested that they run the car through the car wash amd that was not even done! More

Exceeded expectations! I happened to be in the area & needed an oil change so I dropped in to schedule it. Not only did the take the car in for the oil change & scheduled m I happened to be in the area & needed an oil change so I dropped in to schedule it. Not only did the take the car in for the oil change & scheduled maintenance immediately while I waited, but they completed in one-half the time they said it would take. I am very satisfied with all aspects of their service! More

Charged me, but forgot to perform service I brought my Odyssey in for a recall, oil change, and a broken tail light. First, it took quite awhile to have ticket written up when I dropped the ca I brought my Odyssey in for a recall, oil change, and a broken tail light. First, it took quite awhile to have ticket written up when I dropped the car off the night before. The next day, I arrived, and it took 45 minutes to locate my keys. When the car was finally delivered as complete, and I had paid for everything due, I left to run errands. I was surprised and frustrated to walk around the back of the vehicle to get groceries and notice the tail light was not repaired. Makes me wonder if the other items were done either. I am losing faith in the dealership. More

Satisfied 2 Want to Thank Chrissy for her kindness & caring when I come into have my vehicle serviced at Bel Air Honda. She takes the time to listen to your need Want to Thank Chrissy for her kindness & caring when I come into have my vehicle serviced at Bel Air Honda. She takes the time to listen to your needs & follows thru after the service has been preformed to make sure the job is done right. She makes service a pleasant experience ! Also the service tech who installed my air deflector was excellent, he took the time to make sure the job was done right. More

Excellent service experience, very caring service personnel. I had an excellent service experience at Bel Air Honda. The service personnel were very caring to my needs, have a very professional attitude and kept I had an excellent service experience at Bel Air Honda. The service personnel were very caring to my needs, have a very professional attitude and kept me informed throughout the time I was there during the service of my 2010 Honda Accord. I highly recommend using Bel Air Honda for your service needs. More

Blaine is the best mechanic in the business My family and I have owned a Honda for over 10 years and Blaine Peters is the only person that we feel comfortable with to work on our vehicles. He is My family and I have owned a Honda for over 10 years and Blaine Peters is the only person that we feel comfortable with to work on our vehicles. He is great and we would recommend him to everyone. More

Oil Change Experience I bought my 2007 Ridgeline at the same location Bel Air Honda is at now and have had it serviced there for 7 years. I usual do not make an appointmen I bought my 2007 Ridgeline at the same location Bel Air Honda is at now and have had it serviced there for 7 years. I usual do not make an appointment for oil changes and just drop in. It usually takes 45mins. to 1 hour. I have been on a tight schedule recently and had tried several times to drop by and get my oil changed but other things came up so I decided to use Bel Air Honda's "Express" oil change and to make things more predictable I made my appointment online thinking at the worse it would take an hour. As I checked in my truck I was told it would be about an hour since I was going to get the complementary car wash which would take an additional 10 minutes. To make a long story short from the time I got checked in (which took 10 minutes waiting to get checked in) to the time I got back in my truck 2 hours had elapsed. After 1-1/2 hours or so I asked the status and was told it would be around in 5 minutes or so. I don't know what was going on in the service department but it would have been nice to have been kept updated on the status and help manage expectations a little better vs. me having to go ask. There a any number of places that can provide that service in a timely manner. More

Always a pleasant experience! I brought my 2013 Accord V-6 Coupe in for an oil change and tire rotation. I was greeted by Ms. Chrissi Richmond, the new Assistant Service Manager, w I brought my 2013 Accord V-6 Coupe in for an oil change and tire rotation. I was greeted by Ms. Chrissi Richmond, the new Assistant Service Manager, who assigned Mr. JR Hamilton, who recently transferred from sales to service, to be my service advisor. I have been dealing with Chrissi for years whenever I took my car in for service or repairs. Mr. Hamilton is personable, professional, and always has a smile on his face! He took care of the details and saw to it that I was happy with my visit. While waiting for my car, I usually walk around the showroom and see what's new and which cars are on the floor. Mike Reinsfelder, who sold my car to me in April 2013, enthusiastically gave me a tour of the new models and pointed out all the innovations for the 2015 model year cars at Bel Air Honda. Always a pleasant experience, I look forward to chatting with the friendly, professional folks there. More