Heritage Honda Bel Air - Service Center

Happy customer since 2001. My family has bought two Hondas from Bel Air Honda, going back to 2001 and have always used this dealership to service the vehicles. I can honestly s My family has bought two Hondas from Bel Air Honda, going back to 2001 and have always used this dealership to service the vehicles. I can honestly say we have never had a bad experience at Bel Air Honda. The employees are always respectful, helpful, and really know their stuff! More

great service and experience I am very well pleased with my service experience. Donna Strobel was very helpful and attentive. After talking with her she asked the shop foreman to I am very well pleased with my service experience. Donna Strobel was very helpful and attentive. After talking with her she asked the shop foreman to take a ride with me and determine the problem I was having. After a ride in my car Blaine Peters said he would investigate and get back with me. The Service managerRick Tillotson called and said my honda would be repaired and would be available the next day. They kept me informed and I and completely satisfied with the service. They will continue to be my dealer of choice. On a scale of 1 to 10 Bel Air Honda is a 10. More

Continued Outstanding Service from Bel Air Honda I have been taking our 3 Hondas ( Civic, CRV and Odyssey) to Bel Air Honda for over 12 years and they continue to deliver outstanding service for a go I have been taking our 3 Hondas ( Civic, CRV and Odyssey) to Bel Air Honda for over 12 years and they continue to deliver outstanding service for a good price. They are easy to schedule appointments and have very convenient hours. In the last 2 week I have had all three vehicles in for routine maintenance and service. Chrissy Richomd and JR did a great job of quickly getting me checked in, updating me on progress and explaining the results and getting me on my way. The waiting area is always clean, stocked with coffee and fresh baked cookies and free WiFi. The staff is always professional and courteous and a tentative to details. I will continue to take my vehicles there and would recommend them to anyone looking for a reliable and friendly service staff. More

1st Oil Change for New 2014 CRV The staff is extremely friendly. The service was quick and efficient. Donna was all smiles and laughs. This made the experience easy ... while wait The staff is extremely friendly. The service was quick and efficient. Donna was all smiles and laughs. This made the experience easy ... while waiting my salesperson, Max, came by and shared a moment. I am extremely happy that I chose Bel Air Honda! More

Service of my Acura RL Great experience with J R Hamilton. Very professional and Courteous. Very helpful with questions and answers. Enjoy getting service at this location. Great experience with J R Hamilton. Very professional and Courteous. Very helpful with questions and answers. Enjoy getting service at this location. Would recommend this Honda dealer. More

Another great service Chrissy, thank you for another great experience at Bel Air Honda's Service Department. You are the most attentive and knowledgable service advisor th Chrissy, thank you for another great experience at Bel Air Honda's Service Department. You are the most attentive and knowledgable service advisor that I have known. I appreciate all the time you take with me to explain the service and in letting me know what services are coming up. You and Jason Ray (Honda technician) are the reason my Accord has almost 400,000 miles and is still going strong. I would recommend you and Bel Air Honda to anyone that is serious about maintaining their vehicle in top condition. Thank you!!! More

Great Experience with JR Hamilton I had a great experience working with JR Hamilton at Bel Air Honda service department. On Friday afternoon, I had some concerns with the performance o I had a great experience working with JR Hamilton at Bel Air Honda service department. On Friday afternoon, I had some concerns with the performance of my 2001 Honda Accord. I called the service department and spoke with JR. I wasn’t sure exactly how to explain what I thought was wrong with the car but I knew something was wrong. JR said to bring it in and I would be able to get it checked out. I arrived around 4:00pm and within an hour and a half had a diagnosis and ordered the necessary parts needed for the repair. I brought the car in on Monday evening and JR had me set up with a loaner car. The parts were due to come in Tuesday morning and I was expecting to possibly have my car back late Tuesday or sometime on Wednesday. JR called me midday on Tuesday to let me know my car was ready. I really appreciate the professionalism extended by JR. He was very friendly and honest about the services needed for my car. More

Excellent Service working with Dan I had a great customer service experience working with Dan Ingrao at Bel Air Honda. I had found a sound coming from the AC unit that was somewhat diff I had a great customer service experience working with Dan Ingrao at Bel Air Honda. I had found a sound coming from the AC unit that was somewhat difficult to hear. Dan took the extra time to sit in the car with me to identify the sound. He was friendly and also honest about additional services needed for the car and how often they really should be done. Wait time was reasonable. Overall, I had a great experience working with Dan and Bel Air Honda. More

Taking my business elsewhere My parents just bought a car from this dealership, and recommended taking my Civic in for Maryland State Inspection and having them put MD plates on s My parents just bought a car from this dealership, and recommended taking my Civic in for Maryland State Inspection and having them put MD plates on since I just moved back from out of state. I brought the car in Friday night for a Saturday 9:30AM appointment. I called around Saturday 11:30AM after not hearing from dealership. At that time, service rep was busy and unable to answer call so I left my phone number with the receptionist for a call back. Never received call after waiting 30 minutes so called again to wait on the phone 15 minutes before hanging up and calling again. This time asked to speak with service manager and was on hold for another 10 minutes. Called again and this time was forwarded to service manager cell phone who passed me on to my service rep to learn car passed inspection but they recommended tire replacement. Asked when tires were last replaced and was asked to hold for another 10 minutes before replying they were unable to access my vehicle info from a different Honda dealership due to privacy issues. Upon picking up car, they didn't put on my Maryland plates that were sitting in plain sight on the front passenger seat, and them saying they would do this at Friday drop off. Issues 1. Service rep was unresponsive by never calling back on each and every opportunity. Service rep said they entered wrong number for my customer info but I was looking at the iPad when they entered vehicle info on Friday and verified info was correct. Also, service rep had sold a car to my parents recently and knew them by name so he could have taken a minute to look up my parents contact info in attempt to get in touch with me. Further, I left my phone number with receptionist multiple times which doesn't seem to get passed on to service people so WHY do they keep asking for a phone number. Lastly, I had to call back one last time when sales rep said he'd call me back due to bad connection with manager's cell phone which happened well after him saying he corrected the phone number. 2. Had a much different experience when I took my other vehicle to Toyota for a MD inspection. They were helpful, responsive and cared. Toyota MD car inspection was $85 compared to Honda MD car inspection of $112.50. Toyota fully cleaned the inside and outside of the van while Honda did a poor job of cleaning just the exterior of car. My Honda Civic windows and car body were spotty and my son got wet getting into the car. While Toyota had no problem putting the MD plates on the vehicle, and Toyota service rep walked me out to car to remove plastic seat protection and paper floor mat before driving away. Honda service rep ignored me when I arrived to pick up vehicle and I needed to clean up after them by throwing out the ripped paper floor mat left in the Civic. 3. Honda service never attached MD plates to car even though the service person put the request on the IPad when I first dropped off the car on Friday. Appears they are unwilling to do anything that comes at no cost. 4. Service rep was was unable to answer why transmission flush is over a couple hundred dollars in cost and it took another service rep to explain the process at Friday drop off. Also service rep had me wait another 10 minutes before indicating that they can't look up previous vehicle history from another Honda dealership. 5. I lost all confidence in the Honda product due to this lousy experience and question why would I ever buy a Honda again after driving Honda Civics for over 20 years. We were thinking about buying a Honda to replace our Toyota van but that is definitely not going to happen. Toyota dealership provides a much more knowledgeable and attention to detail service team. More

Honda Civic Paint Recall After waiting 6 months for an appointment to get my car painted under a Honda recall, I was finally able to get it painted. I was to have my car at t After waiting 6 months for an appointment to get my car painted under a Honda recall, I was finally able to get it painted. I was to have my car at the dealership by 9 am on Monday morning and it would be returned to me by Friday at 5 pm. I dropped my car off on Sunday night. I called on Friday morning at 10 am to see when my car would be ready. I was told by Rick that he would call the body shop and would call me right back. No one ever mentioned that there was not an onsite body shop. About 20 minutes later I received a call from Lynn at All Pro Body Shop. She informed me that my car would not be ready until Monday. The body shop does not work overtime or on weekends. I called Rick and he said he could supply me with a courtesy car and would call me when it was ready. I did not hear from him by 5 pm and did not receive a call back when I left a message for him. I went to the dealership and he said no car was available, but magically as I was standing there one appeared. I was able to use the car for the weekend. On Monday, I received a call at 3:30 pm from Lynn saying my car was ready. I went to the dealership at 5 pm and waited for a few minutes while the cashier studied her flash cards before she acknowledged me and I waited for another 15 minutes while the one person working helped another customer. He finally helped me and told me my car was out front somewhere and gave me the keys. I told him I wanted to pull it in the garage and see it after I read another review on this website and he said OK. He also had no idea I had a courtesy car. I looked around out front for my car and did not see it. It was out back next to the car wash. Good thing I have a key fob that works. All Pro did a good job. The paint looks great. Take home message: communication and customer service are severely lacking, there is no on site body shop. Even though I was not a paying customer, I still should have been treated like a valuable Honda customer. More