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Heritage Honda Bel Air - Service Center

Fallston, MD

4.8
1,304 Reviews

1,304 Reviews of Heritage Honda Bel Air - Service Center

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November 29, 2022

My service rep left for lunch while my car was finished for servicing, leaving me to have to inquire on status snd wait an extra hour. More

by tjm21cfr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McHugh?
Dec 02, 2022 -

Heritage Honda Bel Air responded

Thank you for taking the time to review our service at Heritage Honda Bel Air. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our Service Manager, Chrissy Frankos, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database with a full name. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

November 16, 2022

Tony is awesome and explains things thoroughly without being impatient. He's great and we'll ask for him again. Thanks Tony! More

by jebcrimmins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 15, 2022

Great customer service and excellent job keeping us informed of everything with the car through our service. More

by Paul.a.moore122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 22, 2022 -

Heritage Honda Bel Air responded

Hi Paul, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Bel Air!

November 14, 2022

I have been coming to Heritages Honda since I bought the car. I always feel like I am treated well. I have had a few service advisors. All have been great. I am so happy with my current advisor To y , he ha More

by Ruthie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 22, 2022 -

Heritage Honda Bel Air responded

Hi Ruthie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 18, 2022

The service department at Bel Air Honda is excellent. The staff is friendly and knowledgeable. The waiting area is great if have to stay there while they work on your car. Is it possibly more expensive t More

by Fit owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Oct 21, 2022 -

Heritage Honda Bel Air responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 14, 2022

Great car service and great cubatimwr service per usually. Tony Icenroad is hands one of the best people I’ve ever dealt at Honda. He explains everything so well to my mother and I. Recommends what i More

by jaharicarmichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Oct 18, 2022 -

Heritage Honda Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

October 13, 2022

If you’re looking to just see cars then this isn’t the place to go. Sat in there today for 5 hours telling them we didn’t want to get a new car right now but they kept going trying to change our minds. Ye More

by Essence🤪
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Yim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sahady, Terri Thompson
Oct 17, 2022 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We take great pride in providing an exceptional experience to all customers and sincerely apologize as it appears this did not occur. Our Store Manager, Chris VanHorn, would like to address your concerns as soon as possible, but has been unsuccessful in locating your contact information without a full name. At your earliest convenience, please contact Chris directly at chris.vanhorn@mileone.com or 410.879.0729 to allow us the opportunity to restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

October 13, 2022

I'm writing about the customer service getting my vehicle service. Jean Pierre a excellent service rep, and met all my expectations More

by mspence008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Pierre
Oct 16, 2022 -

Heritage Honda Bel Air responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 13, 2022

Communication was great. Belair Honda got be in same day when I was having car issues. Very polite. More

by Nicolesabine22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Weitzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

October 12, 2022

Great customer service from Tony! Tony was able to help me with my service appointment and also helped me with submitting the claim. He made this a very helpful and productive experie More

by emcn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenrode, Dennis Mattheu
Oct 16, 2022 -

Heritage Honda Bel Air responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. We hope you continue to choose us for all your automotive needs! Take care!

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