Heritage Honda Bel Air - Service Center

Half Staff on Saturday A scheduled oil change on Saturday took almost 2.5 hours to complete because they were "short staffed." Why would Honda be short staffed on Saturday's A scheduled oil change on Saturday took almost 2.5 hours to complete because they were "short staffed." Why would Honda be short staffed on Saturday's? That's when everyone has time to get their car in for service. It made Jiffy Lube look a little more appealing for my next oil change. Sounds like the service department and the scheduling department need to have a meeting. J.R. was helpful and good to work with. He kept me calm and was apologetic for the experience. More

Stupid Took my 2008 Honda Fit in because something was stuck in my blower. Took them about 20 mins to work on it and said they just removed the glove box and Took my 2008 Honda Fit in because something was stuck in my blower. Took them about 20 mins to work on it and said they just removed the glove box and thing stuck in my fan. This was a charge of $110, to basically remove my glove box…..There was nothing wrong with my car. I understand this still involved "work" and they obviously should get paid but $110???!?!?!?!? But honestly you come tell from the start it was something stuck in there yet they said they needed to hook my car up to a computer to test it?? Ridiculous. You could tell even the cashier and dealers who helped me out felt a little guilty about the charge. Cashier said if I had any other issues to bring it back right away. I personally will NEVER EVER go there again. I also asked them to put air in my tires because my light was on. They FORGOT and I had to remind them to do this as I was leaving. I mean honestly something this simple job of $110 they couldn't remember to put air in my tires??? The whole situation was just weird and I was never compensated for anything. Like I said I understand they need to get paid and I didn't mind paying for the service but $110. After I left the dealership, we had to return because it wasn't even properly fixed. I believe the manager handle things with my mother which was nice but honestly…. BOTTOM LINE= I WAS A NEW CUSTOMER if they would have cut me a little slack since the task was extremely simple, maybe charged me $70-80 I would have been happy. But instead they charged me $110 and lost ALLLLLLL future business from me and my boyfriend who both owe Hondas. Also, the fact that it WASNT even properly fixed when I left is ridiculous…… More

Great Service The oil change light came on, and I call to make appointment. In addition to the oil change light, a code "A16" also displayed on the dash board. JR The oil change light came on, and I call to make appointment. In addition to the oil change light, a code "A16" also displayed on the dash board. JR showed me a maintenance list and explained the codes to me. I was glad to know that it's time to change the differential fluid so I had that done as well. JR was very professional, and I did not feel pressured like many other places. I was able to apply a service coupon for the differential fluid change. I'll be back and please keep those coupons coming! Thanks! More

Fast Maintenance Routine service light came on, so I drove directly to this dealership. Oil and filters were changed, and the tires were rotated and I was out of ther Routine service light came on, so I drove directly to this dealership. Oil and filters were changed, and the tires were rotated and I was out of there in an hour. Did not have to spend a penny because this was all covered under the purchase agreement. YAY ! More

Great service I was very happy with the service. I had an appointment and they were on time in taking the care in and the work was completed quickly. I was very happy with the service. I had an appointment and they were on time in taking the care in and the work was completed quickly. More

J. R. Hamilton Excellent service and attention to detail. Always considerate of our situation and promptly responds to any question. Very highly recommended for pu Excellent service and attention to detail. Always considerate of our situation and promptly responds to any question. Very highly recommended for purchase and/or service of vehicle. More

THANKS TO CHRISSY I have been bringing our Acura to Bel Air Honda because of the excellent, knowledgeable service we get from Chrissy. Everyone I deal with there is gr I have been bringing our Acura to Bel Air Honda because of the excellent, knowledgeable service we get from Chrissy. Everyone I deal with there is great, but she is always our go-to person for her really outstanding service. When we needed a new car, we bought from Bel Air because we know the service is great. So, BIG THANKS to Chrissy and the great service crew! More

Great Service Everytime I've taken my car to Ben at Bel Air Honda for every oil change and maintenance since purchasing my car. I couldn't ask for a better experience. The s I've taken my car to Ben at Bel Air Honda for every oil change and maintenance since purchasing my car. I couldn't ask for a better experience. The service has been impeccable and I will continue to take my car to Ben. More

Recommended Service I brought my Honda CRV in for service because my service light came on :A123 at 56.6K miles which is what I scheduled. The service writer wanted me t I brought my Honda CRV in for service because my service light came on :A123 at 56.6K miles which is what I scheduled. The service writer wanted me to receive a 60K mile service for $500. I said that I did not want the 60 K service, I wanted the A123 service which was listed for about $250. The writer insisted on the 60 K service. I declined and only received the Oil service. I will probably go elsewhere for continued service. More

Rick and Rick - a great team! Rick Tassone reeled us in with his super service and he handed us over to Rick Frank for even more. We can't stop coming back to Bel Air Honda after Rick Tassone reeled us in with his super service and he handed us over to Rick Frank for even more. We can't stop coming back to Bel Air Honda after dealing with Rick Tassone. We bought several cars from him (great deals) and now continue to call him when we need our CRV serviced. He sent us Rick Frank's way; after a tire rotation and oil change, we noticed the car ran better than before. Rick Tassone chatted with my wife while she waited (not a long wait either) to help pass the time. All in all, another nice experience. We'll be back again. More